Document Production Associate (Mon-Fri, 9a-6p)

Document Production Associate (Mon-Fri, 9 a-6 p) The Document Production Associate is responsible for providing word processing and document production services for clients, ensuring quality and timely delivery. Responsibilities Utilize appropriate logs and/or tracking software for all document production work. Thoroughly assess job requests and ensure appropriate completion of tasks throughout the lifecycle. Perform work in document production, proofreading, intake and workflow coordination functions, as needed. Use established procedures, standards, and formats to edit, proof, convert, create, transcribe, or otherwise complete document production requests to client satisfaction. Demonstrate proficiency in using equipment, technology, software and hardware necessary to perform job functions. Communicate with team members, lead, supervisor or client on job or deadline concerns. Meet contracted deadlines for service delivery to clients. Troubleshoot basic software or hardware problems. Help foster a proactive environment of continuous service enhancement and relationship building with clients. Perform quality assurance on work, as requested. Adhere to Williams Lea Tag policies, in addition to client policies. Use equipment and supplies in a cost-efficient manner. Qualifications High school diploma or equivalent. Minimum one year of document production experience, preferably in legal, banking or large corporate environments. Skilled in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills. Familiar with other software programs for editing and/or creating documents. Strong attention to detail; able to work on multiple projects simultaneously. Good organizational skills. Must be able to meet deadlines and complete all projects in a timely manner. Ability to handle sensitive and/or confidential documents and information. Able to exercise good judgment to make decisions that conform to business needs and policy. Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level. Ability to maintain professional composure when working with immediate deadlines. Ability to work both independently and collaboratively as part of a team. Ability to work in a fast-paced environment. Ability to communicate professionally, both verbally and in writing. Must be self-motivated with a positive attitude. Proven customer service skills required to create, maintain and enhance customer relationships. Compensation & Benefits Salary range: USD 16.59 - USD 22.50 per hour. The hourly rate may vary based on experience, education, shift, location, and other business needs. Additional compensation may include overtime, shift differential, call-in, and/or stand-by pay. Benefits include medical, dental, and vision coverage; paid time off; disability insurance; 401(k) with company match; life insurance; other voluntary supplemental insurance coverages; parental leave, adoption assistance, tuition assistance, and employer/partner discounts. Additional Requirements All employment offers are contingent upon successful completion of pre-employment background and drug screening. #J-18808-Ljbffr RR Donnelley