Client Service Representative

Job Description

Job Description

About the Opportunity:

Start a meaningful career with one of the top community banks in the country.

At Mutual Savings Association, our Client Service Representatives do more than process transactions. They welcome clients, build relationships, solve problems, and help connect people with the right financial solutions.

Recognized as the 2025 Extraordinary Bank of the Year , Mutual Savings Association is a high-performing community banking team committed to exceptional service, strong local relationships, and helping our clients, teammates, and communities thrive.

We are looking for a Client Service Representative who takes pride in doing things right, enjoys helping people, and wants to grow in a professional banking career. If you are dependable, detail-oriented, coachable, and naturally helpful, this could be the opportunity you’ve been looking for.

What You’ll Do:

• Serve with excellence. Welcome clients with warmth, professionalism, and a helpful attitude in every interaction.
• Support everyday banking needs. Process deposits, withdrawals, payments, transfers, and other client transactions accurately and efficiently.
• Build trusted relationships. Listen carefully, answer basic account questions, and help clients feel confident and cared for.
• Connect clients with solutions. Identify when a client may need additional support and make appropriate referrals to the right team member.
• Protect and perfect. Follow all cash handling, balancing, security, fraud prevention, confidentiality, and compliance procedures.
• Grow your knowledge. Complete training and continue building your understanding of banking products, services, systems, and client service expectations.
• Contribute to the team. Help maintain a clean, organized, professional branch environment and support a culture of teamwork and accountability.

What Makes This Opportunity Different:

At MSA, this is not “just a teller job.” We use the title Client Service Representative because this role is about more than transactions. It is about service, relationships, trust, and growth.

You do not need years of banking experience to succeed here. We provide structured training, coaching, and development opportunities to help you build confidence, professionalism, and banking knowledge.

Development opportunities may include:

• Structured Client Service Representative training
• Product knowledge and client service coaching
• Sales and referral training
• Trusted Advisor Certification path
• Accredited Banking Professional development opportunity
• Ongoing coaching from branch leadership
• Future growth opportunities in banking, client service, operations, lending support, and leadership

Qualifications:

• High school diploma or equivalent required.
• Prior banking or cash handling experience preferred, but not required.
• Retail, restaurant, office, or client service experience is helpful.
• Exceptional client service, communication, and problem-solving skills.
• Strong attention to detail and commitment to accuracy.
• Ability to follow procedures, maintain confidentiality, and learn banking systems.
• A professional, dependable, and positive attitude.
• A drive to learn, grow, and help others succeed.

Why Mutual Savings Association?

At MSA, you won’t just find a job, you’ll build a career that matters. You’ll join a team that believes in recognizing excellence, investing in people, and serving local communities with pride.

We are selective about who joins our team because our clients deserve exceptional service. If you want to be challenged, supported, and developed, this is an opportunity to grow with one of the best community banking teams in the country.

Be part of something extraordinary.

Apply today and start your career with Mutual Savings Association.