IT Technician 5 - User Services

University of Nevada, RenoThe University of Nevada, Reno is recruiting for an IT Technician 5 position within the Office of Information Technology (OIT) – User Services. This position does not provide layoff rights and is contingent upon funding. The technician will work as a member of the Endpoint Services unit and will be responsible for supporting and managing endpoint devices across the University's central campus and offsite locations. This includes the deployment, configuration, maintenance, troubleshooting, and lifecycle management of OIT-managed computing devices and peripherals, including computers, laptops, printers, and other related technologies. Responsibilities may include troubleshooting hardware, software, and operating system issues; installing and configuring software; managing endpoint connectivity and peripheral devices; and supporting applications such as Microsoft Office, Adobe Creative Cloud, ESRI, Autodesk, and other enterprise technologies.This position is called upon to transport equipment to various physical locations, work on a bench in the shop area, and perform on-site repairs when possible. Duties also include evaluating and recommending replacement parts and hardware upgrades for institutionally owned equipment; performing equipment relocations, replacements, and modifications; deploying new endpoint devices using established imaging, configuration, and management processes; coordinating deployments with department personnel; performing data transfers in accordance with University, OIT, and departmental data security requirements; and advising departments on University-approved surplus procedures to ensure the secure disposition of institutional data and equipment. The position also supports device lifecycle management activities and shared computing environments, including instructional labs, classrooms, and other institutional technology spaces.Essential QualificationsGraduation from high school or equivalent education and two (2) years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OROne (1) year of relevant experience as an IT Technician 4 in Nevada State service; ORAn equivalent combination of education and experience as described above.A valid Class "C" driver's license or higher operator's license is required at the time of appointment and as a condition of continuing employment.Preferred QualificationsExperience with Microsoft Intune (Endpoint Manager), Microsoft Endpoint Configuration Manager (formerly SCCM), JAMF, Active Directory, Group Policy Management (GPMC), DeepFreeze, and LabStats.Experience deploying, managing, and troubleshooting Windows endpoint devices in an enterprise environment, including PowerShell scripting and automation to support deployment, configuration, reporting, and operational efficiency.Experience with operating system deployment, software packaging, endpoint security practices, and device lifecycle management.Experience supporting large-scale endpoint environments, including shared computing labs, classrooms, and other institutional technology spaces.ScheduleThe typical work schedule is Monday through Friday from 8:00 am to 5:00 pm; this is subject to change based on organizational needs.Compensation GradeGrade 34 (Entry: Step 01 $30.16/hr. - Step 05 $35.81)In classified service, salary is in Grade and Step. The Step is determined based on the Nevada Administrative Code. Salary placement above a Step 01 at initial appointment is determined based on the recruitment, the candidate's qualifications, internal equity and budgets. A request to accelerate salary must be approved by Human Resources and abide by the Nevada Administrative Code.To view the classified compensation schedules, please visit: Classified Compensation. Select Salary schedule, PP01.For more information, visit the Classified Salary CalculatorPerks of PERSEmployees are enrolled in The Public Employees' Retirement System of Nevada (PERS) upon hire. For information on contribution rates, please visit: NV PERS Contribution Rates "I'm so thankful that I followed the path that lead me to a PERS retirement. I was able to retire at age 60 with a paycheck close to my full salary. I watched the solid performance of PERS funds for 25 years. Even in times of a poor economy, PERS kept it together! I'm completely secure and confident that my retirement will always be there for me." – Robin F.Rich retirement plan - Retirement CalculatorPerks of Working at UNRHealth insurance options including dental and vision - Health InsuranceLife insurance, generous annual and sick leave - Classified BenefitsE. L. Wiegand Fitness Center offers annual or semester memberships and spouse/domestic partner membership options. E.L. Wiegand Fitness CenterReno is proud to be a University town! Many local businesses offer discounts to WolfCard holdersMountain EAP supports employees (and eligible dependents) through life's difficult moments. Mountain EAP is located in Reno and specializes in counseling and advising services for personal or interpersonal issues.Staff Employees' Council (SEC) represents all Classified employees. SEC holds monthly meetings to provide a forum for employees to participate. SECClassified Staff Grants-In-Aid BenefitFor more information about the Classified Staff Grant-In-Aid Benefit, please visit: Classified Staff Grant-In-Aid BenefitClassified Employee Family Opportunity ProgramAdditionally, we offer a Classified Employee Family Opportunity Program for spouses, domestic partners, and dependents of classified employees (working at least a 50% full-time equivalent). For more information, please visit: Classified Employee Family Opportunity ProgramDepartment InformationOffice of Information Technology department provides computing, software, and communications support services to students, faculty, and staff throughout the University. The department manages and supports software development, applications support and data warehousing, network services, and server support and management. The goal of the organization is to assist departments and colleges in automating any administrative or academic process within the University that can benefit from automation and thereby improve the efficiency and accuracy of University operations. Learn more about the Office of Information Technology here: InformationSearch Coordinator, Tammy Cushway at View email address on click.appcast.io posting is open until filledQualified individuals are encouraged to apply immediately. This search will close without notice when a sufficient number of applications are received or a hiring decision has been made.Posting Close Date Note to ApplicantA background check will be conducted on the candidate(s) selected for hire.HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member's first day of employment.References will be contacted at the appropriate phase of the recruitment process.Applicants hired on a federal contract may be subject to E-Verify.As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.Schedules are subject to change based on organizational needs.The University of Nevada, Reno is committed to providing a place of work and learning free of discrimination on the basis of a person's age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes).About UsThe University of Nevada, Reno is a leading public research university committed to the promise of a future powered by knowledge. Founded in 1874 as Nevada's original land-grant university, the University serves more than 23,000 undergraduate and graduate students from all 50 states and 63 countries.Classified by the Carnegie® Classification of Institutions of Higher Education as an R1 ("Very High Research") university, it is also recognized in the Carnegie® Community Engagement classification. The University is also ranked by U.S. News & World Report among the "Best National Universities" and "Best National Public Universities." It also ranks in the top tier of the WSJ/Times Higher Education World University Rankings and the New York Times' "Top Colleges for Economic Diversity."Since 2009, nearly $1 billion has