Supply Chain Operations Manager

Service and Support Manager 1 Job Family: Service and Support Time Type: Full time Maximum Pay (DOE): $52,000 - $60,000 annually Location: Off-Campus (Mesa/Tempe) Minimum Qualifications Bachelor’s degree and at least three (3) years of experience appropriate to the area of assignment/field; or an equivalent combination of experience and/or training that results in comparable knowledge, skills and abilities. Job Profile Summary Manages the operation of university services, including parking and transit, trademarks, licensing, and strategic partnerships. Assists in the management of materials movement, event support, and providing customer service. Essential Duties Plans, directs, and oversees Student Delivery Services operations across assigned campus locations, ensuring timely, accurate, and secure processing and distribution of student mail, packages, freight, and other inbound and outbound items. Establishes operational goals, service standards, and performance expectations that align with departmental and university objectives. Leads, develops, and manages supervisors, full-time staff, student employees, and temporary personnel through coaching, performance management, professional development, and succession planning. Develops workforce plans, staffing models, schedules, and labor strategies to support operational demand, peak service periods, academic calendar events, and university initiatives. Oversees package management technologies, automated package delivery systems, operational software platforms, and related service technologies to ensure efficient and secure service delivery. Monitors operational performance, service levels, package volumes, customer satisfaction, labor utilization, and operational efficiency metrics and implements corrective actions as necessary. Establishes and maintains service standards for package processing, customer communications, issue resolution, package storage, and pickup operations. Serves as the primary escalation point for complex customer concerns, service disruptions, operational issues, and stakeholder requests. Develops and maintains collaborative relationships with Housing, University Business Services, academic units, administrative departments, vendors, and campus partners to support operational excellence and student success. Manages departmental budgets, operational expenditures, contracts, vendor relationships, and service agreements to ensure responsible stewardship of university resources. Develops, implements, and maintains operational policies, procedures, and best practices that promote consistency, efficiency, safety, and service quality. Ensures compliance with university policies, regulatory requirements, risk management standards, shipping and receiving guidelines, and applicable operational procedures. Leads operational planning and execution for high-volume periods, including student move-in, move-out, academic term transitions, holidays, campus events, and special projects. Evaluates operational workflows and service delivery processes and implements continuous improvement initiatives that enhance efficiency, customer experience, and organizational effectiveness. Utilizes operational data, trends, and performance metrics to support forecasting, resource planning, strategic decision-making, and long-term service planning. Oversees inventory management, asset accountability, equipment utilization, and operational recordkeeping processes. Coordinates business continuity planning and operational readiness efforts to ensure uninterrupted service during operational disruptions or periods of increased demand. Represents Student Delivery Services and Supply Chain Operations on university committees, projects, and cross‑functional initiatives. Supports departmental strategic planning efforts and contributes to the development and execution of long-term operational goals and initiatives. Performs other duties as assigned. Knowledge, Skills, and Abilities Knowledge of supply chain operations, logistics, receiving, distribution, fulfillment, and inventory management principles and practices. Knowledge of customer service operations, service delivery models, and stakeholder relationship management. Knowledge of workforce planning, labor management, scheduling, and operational resource allocation. Knowledge of supervisory and management principles, practices, and techniques. Knowledge of budgeting, operational financial management, and resource stewardship. Knowledge of package management technologies, automated delivery systems, and operational software platforms. Skill in leading and developing diverse teams in a dynamic operational environment. Skill in analyzing operational data, identifying trends, and implementing effective solutions. Skill in project management, operational planning, and prioritization. Skill in establishing and maintaining effective working relationships with internal and external stakeholders. Excellent verbal and written communication skills. Ability to operate independently, exercise sound judgment, and make decisions in a fast‑paced environment. Ability to balance strategic planning responsibilities with day‑to‑day operational demands. Ability to lead change, foster innovation, and promote a culture of continuous improvement. Commitment to safety, accountability, customer service, and operational excellence. Desired Qualifications Demonstrated success leading logistics, delivery, fulfillment, mail, package management, warehouse, transportation, or customer service operations. Experience managing multi‑site or geographically distributed operations. Experience implementing process improvements, workflow redesigns, automation initiatives, or technology enhancements. Experience with package management systems, logistics software, inventory management systems, or enterprise resource planning platforms. Experience developing operational metrics, service level standards, and performance reporting. Experience managing budgets, vendor relationships, and operational contracts. Must possess a valid U.S. driver’s license. Working Environment Work is performed in a combination of office, warehouse, distribution, package processing, and campus environments. Frequent standing, walking, bending, reaching, and lifting up to 50 pounds. Regular movement throughout operational facilities and campus locations is required. Exposure to warehouse environments, outdoor weather conditions, vehicle traffic, and operational equipment. Must be able to adapt to changing priorities and support a fast‑paced service environment. Required to operate university vehicles or equipment for deliveries and material transport. Hours may vary and occasional Saturdays may be required based on business needs. Schedule flexibility may be required to support operational needs, peak service periods, and special events. Driving Requirement This position may require driving. Employee must possess a valid U.S. Driver’s license of the appropriate class and required endorsements throughout employment. Funding No Federal Funding. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. All applicants must be eligible to work in the United States; ASU and University Business Services will not provide sponsorship for employment. #J-18808-Ljbffr Arizona State University