Program Specialist (Austin)

Program Specialist (Austin)

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1117 Trinity St, Austin, Texas in the Career Schools and Colleges and ETP department.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

A highly detail-oriented, analytical, and customer service friendly professional with a strong commitment to public service and ensuring quality career education. You possess excellent communication and problem-solving skills, with the ability to interpret and apply regulations fairly and consistently. You are a proactive and collaborative team player, dedicated to supporting the mission of the Eligible Training Providers department at the Texas Workforce Commission (TWC) and safeguarding the interests of Texas students.

The Program Specialist III performs complex (journey-level) consultative services and technical assistance work. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

-Perform an array of technical assistance, training, research, planning, policy, program assessment, and administrative activities related to program assignment.

-Perform comprehensive reviews of literature, statutes, rules, and/or policies and prepares administrative reports, studies, and specialized research projects.

-Analyze new or existing ETP-related procedures, information systems, or related interfaces for efficiency and effectiveness, ensuring compliance with Chapter 840 of the Texas Administrative Code.

-Prepare the ETPL for regular publication to the agency's website.

-Serve as the TWC point of contact for Boards, training providers, and the public regarding the ETP program's procedures, policies, and automated system functions.

-Serve as liaison to staff, government agencies, community organizations, or the general public to explain and provide technical assistance on program specifics and requirements.

-Perform related work as assigned.

One year and six months of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency. Relevant academic credits may be applied toward experience qualifications for this position.

Knowledge of: Local, state, and federal laws related to the program area. Public administration and management techniques. Statistical analysis processes. Research techniques. Program management processes and techniques.

Skill in: Identifying measures or indicators of program performance. Operating computers and applicable software. Organizing workload priorities to meet deadlines.

Ability to: Gather, assemble, correlate, and analyze facts. Devise solutions to problems. Prepare reports. Develop, evaluate, and interpret policies and procedures. Communicate effectively to diverse audience. Train others.

A Family Friendly Certified Workplace. Competitive starting salary: $4,473.73 - $4,723.73/month. Defined Retirement Benefit Plan. Optional 401(k) and 457 accounts. Medical Insurance. Paid time off, including time for vacation, sick and family care leave. Additional benefits for active employees can be found at Duty involves up to 25% travel within the state of Texas.

Veterans: Use your military skills to qualify for this position or other jobs! Go to to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:

To be considered, please complete a State of Texas Application for Employment and apply online at or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

Texas Workforce Commission