Lead Park Concierge (Various City Park Locations)

Job Details Level: Entry Job Location: City Center Parks – Seattle, WA 98119 Position Type: Full Time Education Level: None Salary Range: $28.67 – $28.67 hourly Travel Percentage: None Job Category: Nonprofit – Social Services Title: Lead Park Concierge Position Summary Working outside with a strong customer service skill set, you will serve as the Lead Park Concierge for Seattle’s downtown parks in partnership with Associated Recreation Council (ARC) and Seattle Parks and Recreation. Your role includes welcoming visitors, providing information, ensuring safety, and helping to maintain a vibrant public space. Expected Work Hours The shift is either Sunday through Thursday or Thursday through Monday, depending on your availability. June – September: 10am – 6:30pm plus many evening events October: 10am – 5:30pm plus some evening events November – March: 10am – 4:30pm plus an event or two April – May: 10am – 5:30pm plus an event or two Locations Served Downtown and surrounding parks, including Ballard Commons, City Hall, Hing Hay Park, Denny Park, and Pioneer Square Park. Lead Park Concierge Duties and Responsibilities Mentorship / Supervision Mentor Park Concierge staff in professional development Assist in onboarding new Concierges Perform supervisory duties in absence of the Park Concierge Supervisor Monitor concierges’ activities and work assignments in city parks Handle morning texts and emails when the Supervisor is off, on vacation or on LOA Operations Activate the Park Concierge team in parks Oversee and set up bistro tables, chairs, umbrellas, pop‑up tents, and activities Manage kiosk operations Assist with program and event management Pick up litter and maintain park cleanliness Report maintenance and equipment issues Manage and set up sound systems for performers, movies, and events Provide support and equipment to buskers, ensuring safety and compliance with emergency procedures Coordinate with Park Rangers and Seattle Police Department to report illegal activity Count park usage at different times and report data Oversee set‑up and breakdown of events/activations (staging, tents, signage, audio/video) Track event attendees, on‑site media, sponsor and talent feedback, and take photos Ensure event areas are clean before and after scheduled events Locate and remove graffiti from assets; report for removal Complete set‑up/breakdown duties such as sweeping, garbage removal, and equipment set‑up Other duties as assigned by supervisor Customer Service Interact with park patrons and conduct surveys when requested Provide information on city destinations and events Act as on‑site public relations representative for Seattle Parks and Recreation and neighborhood groups De‑escalate and redirect patrons when required Observe and report any issues to the appropriate agency Provide first response and communication for medical issues Communicate park needs and damaged equipment to supervisors Report clean‑‑up and facility problems to coworkers and supervisors Safety and Risk Management Mentor team on routine disruptions, emergencies, and catastrophic disasters Exercise judgment and involve supervisor on sensitive issues Adhere to all applicable laws, regulations, rules, standards, and compliance requirements Clean and sanitize bistro furniture and other equipment and supplies Ensure Concierges follow law enforcement and emergency personnel instructions Diversity, Inclusion and Equity Promote ARC’s commitment to diversity, inclusion, and equity Ensure ongoing compliance with government regulations Requirements Park Concierge Requirements High School diploma or equivalent education and experience 2+ years of experience in event planning, ambassadorship, or related field (desired) Previous event and/or customer service experience (strongly preferred) Experience in parks or outdoor venues (preferred) Current Red Cross First‑Aid/CPR certification (preferred) Experience working with diverse communities and unhoused populations (preferred) Prior supervisory experience (preferred) Experience leading groups or teams, providing guidance, mentoring, coaching (required) Additional Eligibility Requirements Minimum age 21 years Current Red Cross First Aid/CPR certification (preferred) Reliable transportation Supervision Perform supervisory duties in partnership with the Park Concierge Supervisor Work Environment Must be willing to work outdoors in various weather conditions Must be willing to work early mornings, evenings, weekends, and holidays year‑round Operate equipment safely, wear appropriate personal protective equipment, and report unsafe conditions May be required to report to serve customers during emergency conditions May be assigned to work at one or more parks Physical Demands Ability to continuously move and position self to perform duties Ability to remain stationary for extended periods Capability to move or transport weight up to 50 pounds Frequent moderate physically demanding activities outdoors, including traversing 3‑5 miles between locations Pay Rate $28.67 per hour. Benefits 100% employer‑paid medical, dental and vision insurance; 401(k) retirement plan; paid time off (PTO); paid sick time; 12 paid holidays. Application We are actively interviewing for this role. If you are a good fit and want to learn more, please apply now. #J-18808-Ljbffr Associated Recreation Council