Patient Access Coordinator

Patient Access Coordinator

Job Description:

Baptist Health Medical Group

LaGrange, KY

Full time/First shift

Principle Duties and Responsibilities:

• Demonstrates a commitment to the mission, vision and values of Baptist Health.
• Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.
• Directs patients, answers the phone, and handles inquiries.
• Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.
• Demonstrates skill with all applicable access software systems.
• Establishes patient portion due estimates and performs point of service collections activities. Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.
• Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.
• Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.
• Performs other related duties as assigned or requested in order to maintain a high level of service.
• Completes required continuous training and education, including department specific requirements.
• Maintains all patients visit information within the system, updating as requested.
• Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services

Minimum Education, Training and Experience Required:

• High school diploma or equivalent
• Registration Experience Preferred

Patient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer Service, Administrative

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.