GUEST SERVICE SUPERVISOR

Dimension Hospitality

Guest Service SupervisorNew Orleans, LA 70130OverviewSalary Range $18.50 - $19.50 Hourly Position Type Full Time Job Shift SwingDescriptionYou are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.What You Will Be DoingAssist in supervising front desk staff and daily operationsSupport check ins, check outs, reservations, and guest inquiriesProvide coaching and training to team membersHandle guest concerns and resolve service issues professionallyEnsure front desk procedures and brand standards are followedMaintain accurate records, logs, and shift informationCommunicate important updates to management and other departmentsAssist with cashiering, billing, and basic audit tasksWhy You Will Love It HereA positive and team-oriented environment Opportunities for growth in front office and hotel leadership A role where you help shape the guest experienceReady to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you. Apply now. EOEQualificationsWhat Makes You YouPrevious front desk or hospitality experience required Strong customer service and communication skills Ability to lead, coach, and support a team Calm, professional, and dependable Strong problem solving and multitasking abilities Comfortable with computers and hotel systemsFlexible to work any shifts including holidays and weekend

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Vacancy posted 3 days ago

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