Community Concierge - The Retreat

The Community Concierge serves as the face and pulse of The Retreat. This role blends high-touch hospitality, community engagement, and operational finesse to ensure every member interaction is meaningful, memorable, and seamless. You’ll be the first point of contact and the go-to for all things member-related, helping create the exceptional environment that sets The Retreat apart. Key Responsibilities Member Relations & Engagement Greet members and guests warmly and professionally, creating an immediate sense of welcome and belonging Build authentic relationships and maintain a presence in key areas of the club Anticipate member needs and deliver exceptional personalized service Facilitate organic networking and social interaction among members Experience & Atmosphere Maintain The Retreat’s elevated ambiance through impeccable service and presentation Support and contribute to the execution of club programming including events, live music, speaker series, and tastings Ensure all club spaces remain welcoming, organized, and aligned with brand standards Administrative & Communication Manage reservations, inquiries, and requests via email, phone, and in person Track member preferences and milestones to support thoughtful engagement Assist with onboarding new members and guiding them through club offerings and etiquette Team Collaboration Partner with F&B, events, and operations teams to create a seamless member experience Share member feedback and observations with leadership to inform continuous improvementSupport special projects and VIP experiences as needed Qualifications 2+ years of experience in luxury hospitality, guest services, or private membership environments Strong interpersonal skills with a polished, professional demeanor Highly organized and proactive with keen attention to detail Confident navigating social environments and high-profile clientele Passionate about delivering exceptional service and building community Familiarity with Atlanta’s social, dining, and cultural landscape is a strong plus What We Offer Competitive compensation and benefits package Complimentary staff meals during shifts Professional development opportunities within a growing hospitality brand A design-forward, inspiring workplace above the heart of Atlanta #J-18808-Ljbffr The Gathering Spot