Senior Consultant

Job Title

Position is primarily responsible for all phases of the Indy Performs Program including building, facilitating, and delivering training in strategic planning, data literacy, data analysis (through Microsoft Power BI) as well as performance management across the enterprise and continuous improvement engagements.

Job Description

These responsibilities help fulfill the Office of Audit and Performance's goal to increase transparency, accountability, and efficiency in government services. Independent judgment is exercised in the selection of procedures, determining materiality of findings, and formulating conclusions derived from an analysis of department and agency training activities. Work is reviewed at periodic phases during the process; however, seemingly minor errors have the potential to cause irreparable damage to the office's reputation. Consequently, the ability to remain objective and demonstrate impeccable judgement is vital. Incumbent must have a valid driver's license. Position reports to the Manager, Performance and Innovation.

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

Position Responsibilities

• Apply advanced analytical skills in understanding the mission, functions, processes, and systems of every functional area of every office, agency, and department within the city-county government
• Conduct research of the municipal code, agency websites and other resources as well as conducting interviews with staff
• Assist in the designing of curricula and materials for enterprise-wide training program as well as on-going updates to curriculum
• Research and review leading practices and historic performance
• Solicit feedback from stakeholders to improve projects and programs
• Research innovative methods of instruction and teaching lessons
• Independently review other programs websites and published material
• Participate in professional development activities
• Manage administration of performance trainings (scheduling, collecting participation data, etc.)
• Deliver training content covering strategic planning, data literacy, data quality and data analysis through the use of Microsoft Power BI
• Deliver content with professional verbal lectures and engaging visual aids as appropriate
• Utilize subject matter expertise and performance best practices to support city offices and agencies
• Mentor participants after training to ensure they continue their work to the standards taught throughout training
• Collaborate with colleagues to ensure success of projects and programs
• Apply advanced analytical skills to develop a strong understanding of city-county entities' business processes, functions, and systems, in order to develop recommendations that improve operations
• Must maintain confidentiality at all times
• Analyze data to develop strategies for performance improvement

Qualifications

Bachelor's Degree in Learning and Development, Business Administration, data analytics or a related field. With four (4) years in process improvement or project management. Must demonstrate critical and analytical thinking. Must be able to facilitate and manage training courses. Requires experience in problem-solving. Must have familiarity with data analysis. Requires effective verbal and writing skills. Intermediate to advanced familiarity with computer-based business software such as word processing, spreadsheets, and databases.

Preferred Qualifications

Certified Project Management Professional (PMP) or certification in six sigma. Experience in continuous improvement and change management methodology.

Working Conditions

Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions. The incumbent may be exposed to work conditions and environments of any city-county employee across the enterprise, and may occasionally be exposed to hazards such as noise, weather, chemicals, odors, etc. Physical Conditions

1. Sitting at a desk the majority of the day
2. Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds
3. Tasks may involve extended periods of time at keyboard or workstation
4. Tasks require the ability to perceive and hear sounds and see visual cues or signals
5. Tasks require the ability to communicate orally