Patient Navigator - PACU - Mid Shift

Make a Lasting Impression Bring your talents to NewYork-Presbyterian/Columbia University, and help drive the success of our PACU. Following complex and rarely seen surgeries, our team sets standards for post‑operative care. Approximately 70-90 patients are admitted to the PACU each day. We experience a particularly high case mix index because of our reputation for surgical quality and care. Demonstrate what it means to be part of a team and raise the bar for patient care. Patient Navigator – PACU - Mid Shift As a Patient Navigator, you'll discover what sets us apart – passion for the individuals and families in our care. Our mission is to provide our greater community with excellence in post‑operative care, patient safety, education, clinical research, and science. As part of this mission, the Patient Navigator seeks to empower and educate patients on how best to access and utilize healthcare services; to support patients and their caregivers to achieve a successful plan for continuity of care; and to optimize appropriate health and social service resources. The Patient Navigator functions as the primary care coordinator for patients and collaborates with key clinical staff to ensure comprehensive care and treatment. Coordinates appointments, provides logistical support, is responsible for booking surgical procedures, acts as a liaison between the patient and surgical team, directs patient inquiries to appropriate staff, and facilitates collection of medical records, insurance, and financial information. This position includes direct contact and communication with the patient – in person, on telephone, or via e‑mail. Join our Perioperative Services Team, and help us deliver superior customer service to our diverse local community. This is a full‑time position working 12:00pm-8:00pm Monday‑Friday at NewYork-Presbyterian/Columbia University Irving Medical Center. Preferred Criteria Fluent in Spanish Experience in a healthcare setting working directly with patients Bachelor's degree or equivalent work experience Required Criteria High School diploma or GED Diverse and culturally sensitive customer service skills Microsoft Word and Excel skills Join a healthcare system where employee engagement is at an all‑time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life‑changing journey today. Please note that all roles require on‑site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses. NewYork-Presbyterian Hospital is an equal opportunity employer. Salary Range: $21.35 - $34.15/Hourly It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth, and a dynamic environment that embraces every person. Join our team and discover where amazing works. #J-18808-Ljbffr New York-Presbyterian Hospital