Journeyman Computer User Support Specialist (eVIP)

Miami, Florida Secret On-site only Information Technology Overview GovCIO is seeking an eVIP Journeyman Computer User Support Specialist to support a critical government computer system for the U.S. Coast Guard (USCG). This role is primarily responsible for providing high-visibility, dedicated information technology support directly to the Admiral and their immediate executive team. This position will be located in Miami, FL, and requires 100% on‑site support. Responsibilities As an eVIP Journeyman Computer User Support Specialist, you will serve as the primary technical resource for executive-level personnel, ensuring their IT environments are thoroughly operational and that technical updates or failures are efficiently diagnosed, validated, and resolved. You must possess a blend of strong technical acumen and exceptional customer service to keep leadership connected without disruption. Key responsibilities include: Provide rapid-response, high-touch IT support to the Admiral and executive staff to resolve all hardware, software, and connectivity issues immediately. Diagnose, troubleshoot, and remediate problems on unclassified workstations, laptops, and peripheral hardware. Manage, configure, and troubleshoot enterprise mobility devices, including iPhones and iPads, ensuring continuous secure communications. Isolate complex technical issues and smoothly isolate classified system disruptions to the SIPR Helpdesk Lead for advanced resolution. Install, maintain, configure, and troubleshoot Microsoft 365 applications (Outlook, Word, Excel, OneDrive, Teams), Adobe Acrobat, and core web mail environments. Administer user accounts, permissions, and group memberships utilizing Active Directory Users and Computers (ADUC). Image, configure, test, and deploy end-user workstations, printers, and associated desktop equipment. Provide robust remote technical support utilizing enterprise remote tools, Virtual Private Networks (VPN), and MANTA. Create, update, and track IT service requests from initiation through to complete remediation using enterprise ticketing platforms. Manage time efficiently and adapt rapidly to evolving technologies or high‑pressure timelines inherent to an executive military environment. Qualifications High School with 6 - 9 years (or commensurate experience) Required Skills and Experience Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA‑Security, SSCP). Proficiency in Windows operating systems and extensive experience configuring, deploying, and managing enterprise mobile devices including iPhones and iPads. Exceptional verbal and written communication skills, with the ability to explain complex technical concepts to non‑technical users. Proven ability to independently prioritize high‑volume queues, handle multiple escalated tickets simultaneously, and meet strict SLA targets. Strong capability to work autonomously with minimal supervision while successfully collaborating within a distributed virtual team. Strong technical knowledge of core IT foundations, including hardware, printing, internet connectivity, user profiles, remote desktop, and Active Directory Users and Computers. Hands‑on proficiency with Microsoft 365 applications (Outlook, Word, Excel, OneDrive, Teams) and Adobe Acrobat. Experience utilizing remote support applications, specifically Virtual Private Networks (VPN) and MANTA. Familiarity with the ServiceNow ticketing system for processing Incidents and Requests. Clearance Required: Active Secret Clearance Preferred Skills and Experience Direct experience supporting U.S. Coast Guard or DoD enterprise service desk environments, including an understanding of military network structures. Advanced proficiency with ServiceNow (SNOW) or equivalent enterprise‑level IT Service Management (ITSM) ticketing platforms. Direct experience providing white‑glove, dedicated executive IT support within military or government offices.

#USCG #DICE #JP

Posted Salary Range USD $61,850.00 - USD $75,000.00 /Yr. Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well‑being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full‑time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at‑will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. #J-18808-Ljbffr GovCIO