Distribution Center - Operations Manager

Amarr, a part of ASSA ABLOY - the global leader in opening solutions, is a leading provider of high-quality garage doors and door systems. We are committed to delivering exceptional products and service, as well as innovative solutions to our customers. We are seeking a highly motivated and experienced Assistant Distribution Center Manager (Service Manager) to oversee the overall operation and profitability of our Concord, NC distribution center, servicing not only local customers but also a network of other regional distribution centers. In this pivotal role, you’ll oversee warehouse functions—from inventory management and production to staffing and safety—ensuring efficient workflows and exceptional service levels. As a hands-on leader, you’ll guide and develop warehouse and driver teams, uphold operational and safety standards, and step in as acting General Manager when needed. If you thrive in a fast-paced environment, excel at leading teams, and enjoy driving operational excellence, this is the opportunity to make a meaningful impact. Key Responsibilities: Maintain a courteous, customer service-oriented attitude. P&L management including reviewing operational cost, budget performance and variance, monitoring targets of key performance metrics and profitability of HUB door center. Staffing, development, training, direction, and supervision hourly team members to include warehouse, drivers (box truck & CDL) and production. Coordinate assembly, work schedules, and warehouse operations to ensure service leads are met. Establish and enforce operational procedures for verification of incoming and outgoing shipments, handling and disposition of merchandise, and keeping of warehouse inventory. Ensure the availability of parts required for warehouse assembly and production by coordinating with the General Manager. Ensure that corporate programs regarding safety, security, care of equipment and facility are followed. Enforce OSHA compliance and to assure an “injury-free” workplace. Inspect warehouse facilities and equipment and recommend changes in allocation of space and storage procedures to General Manager. Inspect physical condition of warehouse and equipment and schedule needed maintenance. Investigate customer complaints involving such matters as damaged items, overcharges, and delay in shipment, and confer with General Manager on necessary adjustment. Qualifications: College education or related experience. Demonstrable supervisory, leadership, and motivational skills. Experience with continuous improvement, Kanban, Gemba, and KPIs strongly preferred Strong Microsoft Office skills, including Excel and Word. Must be at least 21 years old with a valid driver’s license (including endorsements/class requirements as per State & DOT regulations). Must be able to pass a DOT physical and maintain a DOT medical card during employment. Motor vehicle report must meet Amarr driver standards. Clear and effective written and oral communication skills. Organizational, time management and analytical skills. Mechanical aptitude / power tools. Physical Demands: Work in a non-climate-controlled warehouse facility. Extended time on feet, walking distances up to 200 feet. Frequent stooping, bending, walking, carrying, and lifting (50-75 pounds). The Details: This position is Monday - Friday (occasional weekend days as necessary). Benefits include Medical/Dental/Vision, Paid Time Off (that you start earning immediately), Paid Holidays from day one, tuition reimbursement, and a 401k plan (with an automatic 3% company contribution, regardless of if you contribute!). At Amarr, we welcome the unique perspectives that each individual brings to our team. We are passionate about creating an inclusive and welcoming environment where everyone feels valued and can truly be their authentic selves. We believe that our diversity fuels our creativity and innovation, helping us to excel and lead in our industry. Join us, and let's build a future where equal and equitable opportunities are available to all. As one of North America’s leading garage door manufacturers, Amarr Company takes pride in fostering a culture where employees enjoy many opportunities for career growth, rapid advancement, and relocation to some of America’s most desired cities. Although Amarr Company is an international business, employees enjoy a family-oriented, caring culture and rewarding work environment. Amarr Company offers competitive wages, generous benefits, and a bonus program for every employee. At Amarr Company, the door is always open and there is no ceiling to your career growth. #adpamarrcareers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Amarr is an E-Verify participant. #J-18808-Ljbffr