Taxi Support Supervisor

Taxi Support Supervisor

Support Drivers. Promote Safety. Keep Operations Moving.

At zTrip, our drivers are the foundation of the exceptional transportation services we provide every day. As one of the nation's leading transportation providers, we are seeking a dependable and solutions-focused Taxi Support Supervisor to support drivers, oversee field operations, and help maintain safe, efficient service across our transportation network.

This role serves as a key connection between drivers, customers, and management by providing operational support, responding to incidents, monitoring safety compliance, and ensuring drivers have the resources they need to succeed. The ideal candidate is a strong communicator, effective problem solver, and hands-on leader who thrives in a fast-paced environment.

Benefits & Perks

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Career Advancement Opportunities
• Ongoing Training and Professional Development
• Supportive Team Environment
• Opportunity to Make a Direct Impact on Operational Success

Position Overview

As a Taxi Support Supervisor , you will play a vital role in supporting daily transportation operations by assisting drivers in the field, responding to service issues, promoting safety standards, and ensuring company policies are followed. This position combines driver support, operational oversight, safety management, customer service, and incident response to help maintain a reliable and professional transportation experience.

Key Responsibilities of a Taxi Support Supervisor

Driver Support & Operations

• Serve as a primary resource for drivers requiring operational assistance.
• Provide guidance on company procedures, technology platforms, customer service expectations, and daily operations.
• Assist with resolving service-related concerns and driver inquiries.
• Communicate operational updates and important information to drivers and management.
• Promote professionalism, accountability, and adherence to company standards.

Incident Response & Investigation

• Respond to accidents, vehicle issues, emergencies, and service disruptions.
• Evaluate situations and coordinate appropriate resources to restore operations quickly and safely.
• Gather and document incident details, photographs, and supporting information.
• Complete accurate reports and ensure timely submission of documentation.
• Support follow-up investigations and corrective action processes.

Safety Monitoring & Driver Coaching

• Observe driver performance and identify opportunities for improvement.
• Conduct ride observations, safety audits, and operational reviews.
• Provide coaching, guidance, and constructive feedback.
• Reinforce company policies, safety requirements, and best practices.
• Support performance improvement efforts and driver development initiatives.

Vehicle Inspections & Compliance

• Conduct inspections of vehicles and safety equipment.
• Verify compliance with company standards and operational requirements.
• Inspect onboard technology, communication devices, cameras, and related equipment.
• Report maintenance concerns and safety issues promptly.
• Assist in ensuring vehicles remain safe and service-ready.

Roadside Assistance & Fleet Support

• Provide field assistance to drivers when appropriate, including:

  • Battery jump-starts
  • Flat tire assistance
  • Vehicle lockout support
  • Minor vehicle support services
  • Operational troubleshooting

• Coordinate towing and recovery services when necessary.

• Evaluate vehicle condition before returning units to service.

• Remove unsafe vehicles from operation when required.

• Maintain detailed records of all support activities and service outcomes.

New Driver Assistance

• Support newly onboarded drivers during their transition into service.
• Provide guidance regarding company policies, safety procedures, and operational expectations.
• Assist drivers with navigation of technology systems and communication tools.
• Help answer questions and promote a positive onboarding experience.
• Share driver feedback and recommendations with management.

Training & Development Support

• Assist with driver orientation and onboarding programs.
• Reinforce customer service, safety, and operational expectations.
• Support ongoing training initiatives and compliance programs.
• Encourage continuous learning and professional growth.

Safety & Fitness Monitoring

• Monitor for potential safety concerns, fatigue, impairment, or unsafe behaviors.
• Follow established procedures for reporting and escalating concerns.
• Assist management with investigations and safety-related documentation.
• Take appropriate action to help protect passengers, drivers, and the public.

Documentation & Reporting

• Prepare daily activity logs and operational reports.

• Maintain accurate records regarding:

  • Driver interactions
  • Vehicle inspections
  • Incidents and investigations
  • Roadside assistance activities
  • Operational observations

• Ensure all documentation supports compliance, safety, insurance, and operational requirements.

Additional Operational Support

• Assist with special projects and operational initiatives.
• Support facility and traffic flow activities when needed.
• Collaborate with multiple departments to ensure efficient operations.
• Perform additional duties as assigned.

Qualifications

Required

• Valid driver's license and acceptable driving record.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• Strong organizational and documentation skills.
• Ability to work independently and manage multiple responsibilities.
• Basic mechanical knowledge and ability to assist with minor vehicle issues.
• Experience using mobile devices, applications, and technology platforms.
• Reliable attendance and schedule flexibility.
• Ability to work outdoors in varying weather conditions.

Preferred

• Experience in transportation, taxi services, fleet operations, logistics, rideshare, dispatch, or related industries.
• Previous leadership, supervisory, or field support experience.
• Experience with roadside assistance or basic vehicle maintenance.
• Familiarity with GPS systems, onboard technology, fleet software, and vehicle camera systems.

What Success Looks Like

As a Taxi Support Supervisor , you will:

• Provide exceptional support to drivers in the field.
• Promote a culture of safety and accountability.
• Resolve operational issues quickly and effectively.
• Improve driver satisfaction and service reliability.
• Maintain accurate documentation and reporting.
• Support compliance with safety and operational standards.
• Build positive relationships throughout the organization.
• Contribute to efficient, reliable transportation services.

Why Join zTrip?

At zTrip, you'll play an important role in helping drivers succeed while ensuring safe and efficient transportation services for the communities we serve. Your leadership, support, and operational expertise will directly impact service quality, driver performance, and customer satisfaction.

If you're a motivated professional who enjoys solving problems, supporting drivers, and making a meaningful impact in a dynamic transportation environment, we encourage you to apply.

Apply Today

Join zTrip as a Taxi Support Supervisor and help support the drivers and operations that keep our communities moving. Build a rewarding career with a company committed to safety, service, and operational excellence.