Community Care Advocate

Job Description

Job Description

Location: Rochester, NY
FLSA Status: Non-exempt
Salary Range: $17.50 - $21.50 per hour
Telecommute: Not Eligible

Comprehensive Benefits Package for Eligible Employees

Welcome to Mercy, where the mission meets you!

Are you a Community Care Advocate with a heart for service and a passion for providing compassionate support? Join the Sisters of Mercy , and be part of something extraordinary —caring for those who have spent their lives caring for others.

Why You’ll Love It Here:

• Make a meaningful impact through mission-driven care and service.

• Build genuine relationships with the Sisters and residents you support.

• Provide companionship and personalized, non-medical assistance.

• Help create a warm, welcoming, and supportive home environment.

• Work in an environment grounded in compassion, dignity, and respect.

• Access comprehensive benefits if eligible.

What You’ll Do:

• Provide compassionate, non-medical personal support and companionship.

• Conduct routine rounds and respond to resident calls and needs.

• Observe and report changes in condition or behavior.

• Support emotional well-being during transitions, illness, and end-of-life.

• Assist with engagement activities and religious programming.

• Provide light housekeeping, laundry, and meal support.

• Maintain accurate documentation and clear communication.

• Transport residents to appointments and outings.

• Respond appropriately to urgent situations and serve as a responsible on-site team member.

• Perform other duties as assigned.

What You Bring:

• Strong communication skills and the ability to connect with diverse populations, including individuals with dementia.

• Ability to work independently and collaboratively.

• Sound judgment and adaptability in changing or urgent situations.

• Professionalism, emotional resilience, and respect for confidentiality.

• Flexibility to work varied shifts, including weekends and holidays.

• Valid driver’s license with a clean driving record.

• Ability to meet the physical requirements of the role, including regular standing, walking, bending, lifting up to 25 pounds, and observing and responding to resident needs.

Preferred Qualifications:

• Leadership or mentoring experience.

• Experience in healthcare, long-term care, or faith-based environments.

• Appreciation for or willingness to learn about the mission and traditions of the Sisters of Mercy.

• Basic proficiency with Microsoft Office.

More Than a Role—It’s a Ministry of Care

At the Sisters of Mercy, our mission is rooted in compassion, dignity, and social justice. When you care for our retired Sisters, you become part of a legacy of mercy and service.

Ready to Bring Your Whole Heart to Work?

If you’re looking for more than just a job—and want to make every shift meaningful— apply today. Let your compassion shine with the Sisters of Mercy.

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College Students — We Encourage You to Apply!
Looking to gain valuable healthcare experience while making a meaningful difference? Explore opportunities with Sisters of Mercy of the Americas and build your career in a mission-driven environment focused on caring for others.

1 Full-Time

Details:

• Employment Type: Full-time

• Schedule: First shift, 7:15 a.m.–5:15 p.m.

• Weekend Requirement: Must be available to work every other weekend.

• Schedule Rotation: The position typically works Monday through Friday. When scheduled to work a weekend, the employee will receive the Friday before and Monday after the weekend off.

• Driving Requirements: Must possess a valid driver’s license and maintain a clean driving record.

• Experience: At least one year of experience caring for older adults in a home healthcare, assisted living, nursing home, or similar setting is required.

2 Per-Diem

Details:

• Employment Type: Per-Diem (as needed)

• Schedule: As-needed basis to provide coverage for staffing needs. Scheduling may vary and may include weekdays, weekends, holidays, and additional shifts based on department needs.

• Driving Requirements: Must possess a valid driver’s license and maintain a clean driving record.

• Experience: At least one year of experience caring for older adults in a home healthcare, assisted living, nursing home, or similar setting is required.

Perks:

• Free meals

• Free parking

• Conveniently located on the bus line directly across from Mercy

• Shift differentials available for evenings, nights, and weekends

  • $2.00 an hour shift differential M-F second and third shift

  • $3.00 an hour shift differential Sat-Sun all shifts

• Meaningful, mission-driven work serving the Sisters of Mercy

• Friendly teamwork-focused culture

• Ministry environment centered on compassion, hospitality, respect, integrity, and stewardship

• Staff appreciation and recognition initiatives

Eligible Full-Time (30–40 hours/week) and Part-Time (20–29 hours/week) employees are offered a comprehensive benefits package designed to support health, well-being, and financial security, including:

• Medical, dental, and vision coverage (multiple plan options available)

• 403(b) retirement plan with employer contributions and matching

• Paid time off, including vacation, sick leave, and paid holidays

• Paid parental leave, bereavement leave, and jury duty pay

• Employer-paid life and disability insurance

• Flexible Spending and Health Savings Account options

• Employee Assistance Program (confidential support services)

• 24/7 telehealth access through Teladoc (with medical coverage)

• Optional voluntary benefits including additional life, accident, and critical illness coverage