Assistant Front Office Manager

Job DescriptionJOB PURPOSE:Join our exemplary team as a Host in Kalamazoo at our luxury hotel. This is a unique opportunity to inspire and lead a talented team to achieve exceptional business results while fostering a positive and engaging work environment. By driving customer satisfaction, improving processes, and building strong community and industry relationships, you will play a key part in shaping the success and growth of the organization.WHAT YOU’LL BE DOING:May include, but not limited to:Cross function with other units and cross sell the propertyLead and grow a teamBuild positive relationship with guestsSelect talented new team membersAssist in building a budget and meet staffing guidelinesCan implement operating procedures and standardsAble to train and develop team members to find the right fitHighly MotivatedGoal OrientedOrganizedAble to balance and have knowledge of all units of the organization and front office teamAddress and resolve billing issuesProviding exemplary customer serviceESSENTIAL JOB RESULTS:Team Development: Help recruit, train, and coach staff to build a strong, high-performing team. Foster a positive work environment and provide opportunities for growth.Business Planning: Identify profitable opportunities, set goals, and create plans to achieve profit growth by improving customer engagement.Goal Achievement: Allocate resources effectively, track progress, and make adjustments as needed to meet goals.Cross-Functional Collaboration: Work with other departments to ensure smooth operations across procurement, inventory, sales, marketing, and services.Company Image: Inspire employees to maintain high standards, collaborate with customers and community organizations, and uphold ethical business practices.Customer Experience: Ensure excellent service quality by setting high standards, monitoring team interactions with customers, and continuously improving the guest experience.Process Improvement: Regularly review and improve company processes to meet quality standards and enhance customer satisfaction.Professional Growth: Stay updated on industry trends, attend workshops, and build a professional network.Community Engagement: Build relationships with community and industry stakeholders and participate in local events and organizations. Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed.WHAT YOU NEED FOR THIS POSITION:Bachelor's degree preferred1-2 years of related experience working in Hotel Operations preferred but not requiredDriven by purpose, mission, values, and has sense of urgencyStrong decision making skills, able to make quick decisions that benefit both the guest(s) and the companyPositivity and flexibility with a changing scheduleAbility to work weekends and holidaysAble to build positive short and long term relationships with guests and teamStrong reading comprehension, ability to send and receive many emailsAble to multitaskAble to work closely with staff through strong communication and verbal skillsAble to stand for long periods of time, up to 10 hours or moreAble to stoop and bendDrivers license and clean driving recordAble to lift up to 40 pounds from time to timeAble to safely work with potentially dangerous chemicals and equipmentAble to comply with safety and health code standardsAble to handle responsibilities that require repetitive motion tasks #J-18808-Ljbffr