ACOS Veterinarian

Area Chief of Staff The Area Chief of Staff (ACOS) provides leadership, development, and management of associate veterinarians across Banfield hospitals to ensure quality care and hospital performance. The ACOS is responsible for delivering a culture of quality care through collaboration with the veterinary provider team (DVM, CVT, VA) and practice managers, ensuring every pet receives consistent care in line with Banfield’s six domains of quality. Responsibilities Live and exemplify the Five Principles of Mars, Inc. within the team. Act as Responsible Veterinarian for Veterinary and Pharmacy Board permits and manage controlled substance inventory. Owner of doctor engagement and retention; assess risk and develop proactive retention strategies. Provide medical leadership in hospitals, fostering an inclusive, collaborative environment with practice managers. Validate clinical skill sets of doctors, veterinary assistants, and technicians through record reviews, audits, and safety event reviews. Allocate clinical time in balance with hospital productivity and performance goals. Oversee coaching for newly hired veterinarians and ensure skill development. Partner with the Director of Veterinary Quality and Talent Acquisition to recruit veterinary talent. Act as brand ambassador within the local veterinary community and deliver excellent experiences to externs and potential candidates. Support associate doctors in achieving productivity goals via high‑quality medicine and preventive care focus. Manage veterinary operations KPIs and collaborate with practice managers to achieve targets. Accountable for hospital OGSM performance and the delivery of quality medicine outcomes. Develop a veterinary leadership talent bench with a succession plan. Ensure compliance with Banfield clinical essentials, regulations, and industry standards via audits and reviews. Maintain hospital operations compliance with local, state, and federal regulations, including controlled substance and radiation safety. Resolve identified gaps through timely plans and champion preventive care culture. Address client complaints related to medical standard of care promptly. Manage medical equipment inventory and new equipment requests, coordinating with the Director of Veterinary Quality. Deliver highest level of veterinary care in a professional, ethical manner. Other duties as assigned. Five Principles Quality – The consumer is our boss, quality is our work, and value for money is our goal. Responsibility – As individuals demanding total personal responsibility and supporting others. Mutuality – Shared benefits that endure. Efficiency – Use resources fully and waste nothing. Freedom – Freedom to shape our future and maintain profit. Hiring Qualifications / Competencies Leadership: Plans, aligns, drives vision, develops talent, manages conflict. Financial acumen, complexity, functional management. Functional knowledge to attract top talent and communicate effectively. Results‑oriented with accountability and drive for operational outcomes. Capabilities and Experience (Can Do) Multitasking: manage multiple tasks with accuracy and poise. Organizational skills: systematic approach to assignments. Surgical proficiency: perform all basic surgeries with standard instruments. Problem‑solving: identify, analyze, and solve problems with practical solutions. Intellectual ability: follow instructions precisely and learn continuously. Mathematical skills: perform calculations and convert units. Computer skills: comfortable with specialized software. Attitudes (Will Do) Initiative: use discretion to solve problems. Additional responsibility: take on tasks during low demand periods. Integrity: uphold Banfield values and ethics. Cooperativeness: collaborate and share information. Flexibility and independence in task execution. Stress resilience: maintain composure under pressure. Special Working Conditions Work requires long computer use; project timelines may demand >40 hours per week. Must possess reading, writing, and speaking English ability, proficiency in problem‑solving, and ambulatory skills to stand, walk, stoop, kneel, crouch, and lift up to 50 lbs. The environment is moderately noisy, with exposure to pets, anesthesia, radiation, biological hazards, and medication. Some travel to assist other hospitals and vendors is required. Experience, Education and Training Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree. Valid veterinary license or eligibility for licensure in all applicable state boards. Three years of small‑animal medicine and surgery practice. Must obtain state‑controlled substance and federal DEA license within 3 months of employment (unless otherwise required). Must obtain USDA Animal and Plant Health Inspection Service accreditation within 3 months of employment. Benefits Comprehensive Medical, Dental, and Vision Insurance. Generous 401(k) and Roth plans with company match. Best‑in‑Class Student Debt Relief Program for Full‑Time DVMs. Paid Time Off and Holidays. Top‑Tier Mental Health and Well‑Being Resources. Associate Life and Supplemental Life Insurance, Short‑ and Long‑Term Disability. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA). Paid Parental Leave for birth and adoption. Continuing Education Allowance for eligible positions. Backup Child and Elder Care & Family Support. Fertility and Family Building Support. Digital Exercise Therapy. Voluntary Protection Benefits. Legal Plan. Identity Protection. Commuter Benefits. Three Free Optimum Wellness Plans for Pets. Wide range of exclusive discounts. Equal Opportunity Statement We are a drug‑free, smoke‑free, equal opportunity employer. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, veteran status, or disability status. Banfield complies with all applicable federal, state, and local nondiscrimination laws. About Us Banfield is a community of caring people committed to a better world for pets. Our mission is rooted in purpose and the pursuit of excellence in pet care. #J-18808-Ljbffr VCA Inc.