Front Desk Team Lead

Lead the front desk staff: scheduling, career growth, etc About Pickleland The best pickleball facility in Austin (750+ 5-star reviews, voted "Best Club in Austin" by Austin Pickleball Update). Description Come help us build Pickleland! Our goal is to be thebest pickleball facility ever created. As the Team Lead, you will be in charge of creating a delightful customer service experience. Pickleland offers a fun and active work environment, competitive compensation, and opportunities for growth and development. If you are passionate about customer service and have a love for pickleball, we want you to join our team!! Responsibilities Hire and develop front desk staff to be proficient in all things Pickleland – including culture, customer service, use of applications and software to run and maintain the facility. In charge of staff scheduling – making sure that all shifts are covered Ensure high membership retention Promote other services of the club, such as coaching, pro shop merchandise, and special events. Create an awesome customer service experience Ensure high retention of staff Cover front desk duties when necessary. Manage staff including scheduling, conducting performance reviews, training, coaching and resolving employee concerns. Collaborate with management on personnel decisions and issues as needed. Ensure staff, members, and visitors adherence with all facility policies and procedures. Qualifications Must love pickleball or have the curiosity to learn more about it! [Bonus] Knowledgeable with pickleball rules and gear. Strong leadership abilities and empathy. High school diploma or equivalent required, college degree preferred Outgoing and friendly personality with strong verbal and written communication skills. Proficient in Google Suite, Slack, and facility management and shift scheduling software Ability to multitask and work in a fast-paced environment. Dependable and reliable. Successful completion of a background check may be required [Bonus] Familiarity with court scheduling software (such as PodPlay, CourtReserve, etc) [Bonus] CPR certified [Bonus] TABC (Texas Alcoholic Beverage Commission) certification Physical Requirements Ability to sit or stand for extended periods. Capable of lifting up to 25 pounds occasionally. Bending, Stooping, Lifting, Pulling occasionally. Capacity to work for extended periods in noisy environment. Work Schedule Available to work variableshifts from: 6am-11pm, 7 days a week Full-time is 35-40 hours a week Part-time is 10-20 hours a week Compensation Discretionary bonuses available Free Pickleland Membership to play after work or on days-off if you work 20+ hours per week #J-18808-Ljbffr