Assistant Branch Manager

Assistant Branch ManagerAssistant Branch Managers play a key role in supporting daily operations, driving branch success, mentoring staff, and delivering exceptional member service. In addition to providing leadership in the absence of the Branch Manager, assisting with account services and consumer loans, and ensuring compliance with policies and regulations, you will proactively build relationships with members to identify and meet their financial needs.Assistant Branch Managers often grow into Branch Managers and then onward to other leadership roles. The experience you'll gain also transfers well to roles in our lending or back-office teams.Support daily branch operations, including opening/closing and cash management.Mentor staff, assist with scheduling, and lead team meetings.Assist with account services and consumer loans.Proactively build and maintain relationships with members to identify and meet their financial needs.Serve as a backup to the Teller line and resolve complex member issuesEnsure compliance with policies, procedures, regulations, including fraud mitigation and branch auditsRepresent the branch at community eventsHigh School Diploma or equivalent2–3 years of experience in retail banking, financial services, or customer serviceStrong leadership, communication, member service, and interpersonal skillsSolid knowledge of financial products, services, and regulatory requirementsProficiency in basic computer operation and Microsoft 365Professionalism in conduct, communication, and appearanceAbility to work collaboratively in a fast-paced environment centered on member needs, with occasional offsite travelStrong attention to detail, problem-solving, and organizational skillsAbility to handle confidential information with discretionAble to be bonded (Age 18+)College degree (business, finance, or related), leadership experience, proficiency with Fiserv DNA, consumer lending and/or sales experienceFor over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We've built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you'll enjoy meaningful work, growth opportunities, caring teams, and great benefits.