Senior Manager - Pro Trade Credit

Position Purpose:

As the Senior Manager, Account Services , you will serve as the leader of the customer-facing "front door" for credit and account management. You will own the end-to-end lifecycle of account origination, ongoing maintenance, and the overall customer experience journey.

This is a highly collaborative operational leadership role requiring day-to-day partnership with Commercial and Credit Risk teams. Your mission is to build and maintain reliable, easy-to-use processes that eliminate customer friction while ensuring rigorous data integrity and compliance.

Key Responsibilities:

1. Application & Onboarding Management

• End-to-End Ownership: Oversee the new customer credit application process from intake and documentation gathering to underwriting handoff and final account setup.

• Cross-Functional Alignment: Partner closely with commercial teams to drive fast, clean account activations that accelerate time-to-revenue.

• Compliance & Risk Mitigation: Ensure robust execution of Know Your Customer (KYC) protocols and timely collection of trade and bank references.

2. Account Maintenance & Data Governance

• System of Record Stewardship: Act as the primary gatekeeper for customer master data, ensuring all downstream processes rely on clean, accurate information.

• In-Life Account Changes: Manage all ongoing account updates-including changes to legal entities, tax status, payment terms, and organizational hierarchies.

• Audit Readiness: Maintain a pristine audit trail for all account modifications and compliance updates.

3. Customer Journey & Process Optimization

• Friction Reduction: Map end-to-end customer data flows across account setup, credit, billing, collections, and dispute touchpoints to identify and eliminate customer friction.

• Digital Transformation: Partner with IT and Commercial teams to champion self-service tools and shape the customer portal roadmap.

• Lifecycle Management: Oversee the annual customer re-review process to ensure all active accounts remain compliant and appropriately rated.

Candidate Profile & Qualifications

Experience & Skills

• Operational Leadership: 7+ years of experience in finance, commercial credit administration, customer onboarding, or account management, with a track record of leading teams.

• Customer-Centric Mindset: Deep experience in customer-facing roles with a passion for designing elegant, friction-free customer experiences.

• Collaborative Powerhouse: Proven ability to build strong daily partnerships with Sales, Credit Risk, and IT/Technology teams.

• Detail & Process Oriented: Analytical mindset with a hyper-focus on data accuracy, clean audit trails, and process standardization.

• Tech Savvy: Familiarity with customer portals, CRM/ERP systems, and modern onboarding technology platforms.

Direct Manager/Direct Reports:

• This position typically reports to Director Credit Services

• This position has no Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• MBA

• Prior experience with extensive financial analysis, modeling and planning

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 7

Competencies:

• A thorough understanding and knowledge of the principles/disciplines of the retail industry.

• Proven track record of ability to manage a high volume of analytical projects.

• Excellent quantitative and analytical skills.

• Ability to create and manage high performing teams, both internal and cross- business.

• Able to think strategically about business problems and opportunities and to focus efforts on projects that most closely support key company initiatives.

• Very strong communication skills, both verbal and written.

• Ability to leverage data and analysis to craft a well-thought story utilizing Power Point.

• Demonstrated decisiveness and sound decision making skills and demonstrated strong results in managed projects

• Project management skills; ability to prioritize and multi-task effectively.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00