Resident Relations Associate

Main Work Location: Historic Stanford Campus Work Arrangement: Hybrid (2 days minimum on-site as assigned by manager) Budgeted Salary Range: The expected pay range for this positions is $48.36 to $52.88 per hour. Department Summary Faculty Staff Housing (FSH) is a small, high-impact unit within the Office of the Vice Provost for Faculty Advancement. FSH administers Stanford’s housing programs, which provide eligible faculty and executive staff with favorable loan products and lower-cost ownership options, and provide Stanford affiliates with rental apartments and homes at rents below the surrounding market. The unit also advises existing homeowners on Stanford land regarding the sale or physical improvement of their homes. Bay Area housing costs are high, and these programs are central to how Stanford recruits and retains top talent. Position Summary Oversee rental housing assets and performance of designated property manager (PM). Serve as interface between department and property manager to implement programmatic elements of housing community. Perform site walks with PM Monitor construction projects for timeliness and minimal interruption to community. Meet as least weekly with PM to review items of importance and reinforce Stanford expectations. Work with PM to see that occupant issues are dealt timely and appropriately. Escalate performance issues, emergency response, and budget asks to the Director Prompt-notification obligation to department on material operational issues and major tenant disputes. Review monthly operating report for respective rental community looking for discrepancies. Assist and oversee major construction projects. Review scopes of work for contractor remodel items, review bids, oversee project management, and sign off on work completed. Prepare requests to fund property capital projects for accounting/budgeting approval. Act as a subject matter expert for property manager on Stanford policies and vet prospective tenants for eligibility. Support associates with verifying new applications and recertifications for continued eligibility for all rental properties Review waitlist against available units and assign as necessary. Assist with wait list, vacancy, and out of service reporting for respective community. Develop in-depth knowledge of the rental housing market through market research, surveys, and outreach. Said knowledge shall include landlord-tenant laws and building permit requirements. Assist with risk management functions, such as tracking compliance with property taxes payment on vacant units and insurance requirements. Always provide excellent customer service, exercising discretion as it relates to confidential resident, property, and University information. Communicate effectively across rental communities. Conduct and maintain current survey practices and results and respond when needed. Update quarterly newsletter across all 7 properties’ websites Continuously keep track and update properties’ calendars for current / future resident knowledge Upload approved notices / community events onto property websites as needed In addition to the minimum requirements, the following skills and experience are preferred: Prior property management experience with multi-family communities. Experience with Google suite of products, SmartSheets, and Yardi. These roles provide valuable real estate services in support of the University's real estate assets that are designated for income production. Through deploying real estate expertise, these roles perform functions and utilize best asset management practices to build and enhance business relationships, manage lease contracts, respond to market demands, and pursue continuous creation of real estate value through strategic initiatives. May specialize in due diligence, lease compliance, tax, marketing, portfolio finance, property appraisal and valuation, and/or brand strategy. Core Duties Design, evaluate, and implement specific day-to-day activities for a commercial SRE unit under general supervision. Analyze, coordinate, and perform SRE portfolio-related tasks for all commercial assets. Represent the function on behalf of SRE and act as primary contact. Administer functional SRE programs, lease contract compliance and/or property-related encumbrances, working as liaison to correspond with tenants, lessees, and customers. Handle ongoing requests for lease assignments, sublease approvals, and other lease issues from initial inquiry to completion. Collaborate with internal and external legal counsel to ensure the standardized implementation of lease policies and procedures. Research, implement, and perform best practices related to asset services, determine commercially reasonable and market-based positions, ensure a high-quality customer experience, and deliver communications with professionalism, judgment, and discretion. Manage due diligence activities, disclosures, and transaction closings. Responsible for organizing, auditing, preparing, and transferring all asset-related files in adherence to established policies and contract obligations. Manage all aspects of real property taxation, including payment of tax bills; assemble information necessary for filing annual college exemption forms under general supervision. Ensure accurate filing and historical record-keeping of tax-related documents. Compose and draft documents, reports, and presentations. Analyze and review material and synthesize pertinent information. Create, maintain, and ensure accuracy of content in presentations, collateral materials, social media, and websites. Hire and oversee vendors, assign and commit resources to SRE projects. Minimum Education Bachelor’s degree in business administration or related discipline, or an equivalent combination of technical education, training, and experience. Minimum Experience Three years of related, progressively responsible experience. Knowledge, Skills and Abilities Demonstrated ability to prioritize own work and multi-task. Demonstrated excellent organizational skills. Demonstrated ability to take initiative and ownership of projects. Ability to communicate effectively both orally and in writing. Ability to independently exercise sound judgment in making decisions. Demonstrated experience working independently and as part of a team. Relevant subject matter knowledge. Ability to direct the work of others, for jobs requiring supervision. Certificates and Licenses Required Notary required #J-18808-Ljbffr Stanford Reglab