Assistant Store Manager

Assistant Store Manager

Under the leadership of the Store Manager and District Director, the Assistant Store Manager will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities

• Management responsibilities including opening/closing, all day-to-day store operations, and management of store employees including recommendations for employee change of status decisions.
• Adhere to working the established rotating schedule unless otherwise directed or approved by the District Director.
• Maintain open availability to assist the store with management and leadership needs to include time frames outside of the management rotating schedule if needed.
• Consistently partake in weekly interviews of external candidates as outlined by the staffing strategy to maintain staffing levels in alignment with budgets.
• Ensure completion of the daily management duties as provided GWH's leadership team.
• Actively participate and complete all required training and development activities.
• Manage and influence the team by communicating clear company daily, weekly, and monthly goals.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Partner with the store manager to create and post team member schedules in a timely manner while properly leveraging the HRM system.
• Execute GWH's workflow as designed by training, coaching, and documenting team member performances while assessing production progress on an hourly basis.
• Authority to hire and fire and any suggestions and recommendations as to the hiring, firing, promotion, or any other change in status of other Team Members will be given particular weight.
• Preparing and administering personnel and disciplinary actions.
• Ensures store supplies and bank orders are placed in a timely manner.
• Supervise and assist with the training and development of Team Members.
• Help ensure the proper handling and processing of incoming donation flow in and out of the store by always utilizing proper equipment according to GWH policies and procedures.
• Coach by Walking Around (CBWA) for approximately 80% of the time on duty to ensure team members are meeting minimum expectations.
• Accurately operate all store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Must be punctual and have dependable attendance.
• Performs other duties as assigned by Management.

Additional Responsibilities

• Demonstrate professionalism and presents a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team oriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles.
• Must maintain an appropriate appearance.
• Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications

• High school diploma or equivalent preferred.
• Management experience is preferred.
• 1-2 years of retail sales experience is preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Must have reliable transportation.

Critical Performance Factors/Key Performing Indicators

• Sales vs. Budget
• Production (Hang Count, etc.) vs. Goal
• Individual Average Transactions
• Round Up Performance
• Turnover vs. Goal
• Absenteeism Rate
• Training Performance (New Hire Training, Goodwill LMS Training, etc.)

Physical Requirements/Work Environment

The ability to continuously stand/walk for the duration of a shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders and climb a ladder. Able to lift, up to, 40 lbs. (fixture parts, cartons of product). An indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate.