Cash/Claims Processor

Cash/Claims Processor

Location: Mason, OH 45040 / Hybrid (3 days in office, 2 days for home)

Work Hours: 8 AM 5 PM (1 hr lunch) or 8 AM - 4:30 PM (1/2 lunch)

Pay Rate: $22.55/hr on W2, Paid Weekly!

Preferred Start Date: ASAP

Duration: 6+ month's extension is possible based on performance, attendance, and business need.

Benefits: Paid weekly, health, dental + vision insurance available! Interviews will be onsite at the Mason location.

Excel Test Must Link: Excel Test Free 20-Question Excel Assessment

General Function

Accurately and efficiently processes client self-bill files and/or incoming payments to customer invoices/accounts in appropriate systems. Researches and resolves data issues through coordination and communication with internal and/or external clients and team members, ensuring timely application of payments on open receivables. This position requires team interaction as well as the ability to work independently.

Major Duties and Responsibilities

• Accurately and timely processes simple to complex incoming payments to customer invoices/accounts
• Effectively researches and resolves cash application issues using appropriate systems and with internal teams as needed
• Understands and quickly processes changes resulting from new systems, plans, benefit designs, etc.
• Consistently meets or exceeds agreed upon business objectives in productivity, accuracy and cycle time. Proactively works with manager to develop self-remediation plan when standards are not being met.
• Participates on department projects
• Identifies and recommends the systems/process modifications necessary to improve efficiency and effectiveness as it relates to the cash apply process.
• Works with team lead and manager to provide strong customer service and communication with internal and external clients.
• Communicates with team lead and manager, team members, and clients regarding issues in a timely manner and escalates as necessary to management.
• Runs assigned queries and reports weekly / monthly

Basic Qualifications

• High School diploma
• 3+ years of experience in cash application or insurance related processes
• SAP knowledge and experience
• High level knowledge of MS Excel
• Ability to quickly grasp and retain information and concepts
• Minimum keystroke per hour requirement of 10,000 alpha and numeric with less than 2% error rate
• Strong customer service and communication skills, both oral and written
• High level of detail orientation, ability to work well under pressure and multi-task/prioritize issues
• Flexibility working in both a team and individual environments

Preferred Qualifications

Intermediate to Advanced- level Excel knowledge Previous AS400 knowledge and experience Detailed working knowledge of basic computer operations and systems, i.e.: Web-based search engines, Windows, and Microsoft Office products Prior experience/knowledge of vision benefits and/or insurance industry Knowledge of mid-range computer applications and query reporting Understand and honor high level of confidentiality #TMCA