Support Operator Associate

Department 12392 Enterprise Corporate - Service Center Communication Status Full time Benefits Eligible Yes Hours Per Week 40 Schedule Details/Additional Information 2nd 2 p.m. - 10:30 p.m., Every other weekend. Shared Holidays Pay Range $18.85 - $28.30 Essential Functions Answers incoming calls in a busy call center environment. Performs basic call processing functions by meeting monitoring expectations and completing all training evaluations. Accesses pertinent information using Xtend Communications Windows‑based software with or without ACD integration. Responds to alarms, pages, messages, and codes and contacts personnel through beeper paging, intercom announcements, and phone calls as indicated. Problem‑solves and handles stressful situations. Issues patient phone numbers, conditions, or general information in accordance with HIPAA guidelines. Assists in maintaining logbooks and other documents and forms. Physical Requirements Works in a fast‑paced call center environment with constant telephone ringing and distractions. Works in a sitting position for most of the day. Requires high proficiency in verbal and written communications. Must be able to work weekends, holidays and overtime as required. Must be available for occasional callback support. Must handle multiple lines, type, reach, read various prints and alarm panels at a distance of two to three feet, and work through loud noise. Education, Experience And Certifications High School Diploma or GED required. Previous experience with phone work or customer service is preferred. A multi‑week training program is provided for main number answering, paging function operation, and emergency code and alarm handling. Benefits And More Paid Time Off programs Medical, dental, vision, life and short‑ and long‑term disability coverage Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match Educational Assistance Program Note: Eligibility for programs listed above may depend on FTE or status (e.g., full‑time, part‑time, per diem, temporary). Please ask a recruiter for more information during an interview. #J-18808-Ljbffr Atrium Health