Strategic Service Desk Program Lead (T0/T1)
Astreya Partners
Astreya Partners, LLC is seeking a Service Desk Program Manager to design and implement the T0/T1 service desk model for a strategic enterprise technology client. This role is vital for managing first‑touch case handling and staffing requirements across the client’s customer base. The ideal candidate will have over 8 years of experience in service desk management, with a focus on AI-assisted tools and documentation. This position offers significant exposure to enterprise support environments and opportunities for professional development. #J-18808-Ljbffr
Vacancy posted 10 hours ago
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