Assistant General Manager Sales

Responsive recruiter

Job Title: Assistant General Manager - Sales

Reports to: General Manager

FLSA Status: Non-Exempt

• Mandarin speaking ability preferred to support our Mandarin speaking customer base.

Summary: The Assistant General Manager - Sales supports the General Manager in running a smooth welcoming and enrollment-driven swim school. This is a people-first role - youll spend your days connecting with families on the phone and in person keeping daily operations running at a high standard and coaching the Front Desk team to excel in sales and customer service growth.

Duties and Responsibilities:

• Greet every member and family warmly at arrival and departure serving as a welcoming presence for the school.
• Keep the facility clean organized and always ready for customers.
• Oversee the first day swimmer process: wristbands tours lane walks and follow up.
• Own daily enrollment goals calling texting and following up on leads and holding the Front Desk team accountable to the
  same standard.
• Track lead pipeline conversion rates and enrollment trends and bring actionable insights and recommendations to the GM
  not just the numbers.
• Handle common objections and coach the Front Desk team to do the same with confidence.
• Coach Front Desk staff through side-by-side support regular feedback and formal performance evaluations issuing
  corrective action when needed and making hiring recommendations to the GM.
• Plan monthly community events and build local partnerships.
• Serve as the Manager on Duty during assigned shifts - responsible for the full operation of the school stepping in across aquatics front desk and facilities wherever the team needs support and ensuring every area is running at the Goldfish standard.

What Were Looking For:

• A natural communicator - comfortable on the phone and in person with families.
• Comfortable learning new software (well train you on our systems).
• Organized dependable and proactive about following through.
• 1-2 years in a customer service sales or team support role.
• Required to obtain a Lifeguard Certification through Goldfish Swim School if not already.
• Must be available for evening and weekend shifts.

What Success Looks Like:

• Families feel welcomed and cared for from their very first interaction.
• The Front Desk team is supported coached and set up to succeed each shift.
• The school feels clean organized and running smoothly every day.
• Enrollment growth and retention.

Our Culture: At Goldfish Swim School we believe every child deserves to be safe in and around water. Our team is passionate people-first and committed to a golden experience every day. The Assistant General Manager- Sales is a key part of making that happen from the first phone call to the first swim lesson and beyond. If you love working with people thrive in a fast-paced environment and want a role where you can grow wed love to meet you.

Compensation: $30.00 - $34.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.

When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job - its an endless pool of possibilities opportunities and life-changing moments!

Making Waves with Passion Purpose & Core Values!

At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words - theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things make the right decisions and treat people with Integrity Compassion Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about lifes accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.

Required Experience:

Director