Quality Assurance Specialist

Company Description Crawford & Company is a global provider of claims management and outsourcing solutions, serving clients across insurance, risk management, and related industries. The company focuses on delivering high-quality services through standardized processes, technology-enabled solutions, and a strong commitment to customer satisfaction. Team members collaborate across regions and disciplines to resolve complex claims efficiently and accurately. Crawford & Company values integrity, accountability, and continuous improvement, creating an environment where professionals can grow their expertise in quality-focused work.
Role Description The Quality Assurance Specialist is a full-time remote role responsible for ensuring that processes, services, and deliverables meet established quality standards and regulatory requirements. Day-to-day tasks include reviewing documentation and workflows, performing quality audits, monitoring adherence to internal policies and industry guidelines, and identifying areas for improvement. The specialist will analyze data and quality metrics, prepare reports, and collaborate with operations teams to implement corrective and preventive actions. This role also supports the development and maintenance of quality management procedures, contributes to training and coaching on quality practices, and helps drive a culture of continuous improvement across the organization.
Qualifications

• Demonstrated skills in Quality Assurance and Quality Control to review processes, detect issues, and verify compliance with standards.
• Experience with Quality Management practices, including developing, documenting, and improving quality procedures.
• Knowledge of Good Manufacturing Practice (GMP) or comparable regulated frameworks, and ability to apply structured guidelines to operational environments.
• Proficiency in Quality Auditing, including planning audits, assessing findings, and supporting corrective and preventive action plans.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and propose practical solutions.
• Effective written and verbal communication skills, including the ability to prepare clear reports and collaborate with cross-functional teams in a remote setting.
• High attention to detail, organizational skills, and the ability to manage multiple tasks and deadlines independently.
• Experience in insurance, claims management, or a related service environment is beneficial.
• Bachelor’s degree in a relevant field (e.g., Quality Management, Business, Operations, or similar) or equivalent practical experience.