Inside Sales Rep - Real Estate Acquisitions (Denver)

POLAR BLOCK HOME BUYERS

Job Description

Job Title + Department

Job Title: Inside Sales Agent (ISA)

Department / Function: Sales & Acquisitions

Location

Remote 

Reports To

Director of Acquisitions / Owner

Position Overview

Polar Block Home Buyers is Colorado's trusted cash home buyer, helping homeowners sell fast, as-is, and without the headaches of the traditional market. Since 2018, we've built our reputation on speed, honesty, and doing right by every seller we work with. Now we're growing — and we need a driven Inside Sales Agent (ISA) to be the first voice a motivated seller hears.

This role is the engine of our pipeline. You'll live-answer inbound leads, follow up relentlessly on our pipeline, and prospect new seller opportunities — all with the goal of getting qualified appointments on the acquisitions team's calendar. You'll work fast, communicate clearly, and treat every homeowner with the same integrity and care that has defined Polar Block since day one. If you thrive on working diligently to achieve your goals, learning and improving everyday, and striving to win every day — this is your seat.

Key Responsibilities

1) Inbound Lead Response & Live Answer

• Answer all inbound calls, respond to web form leads in real time — no lead goes to voicemail during business hours.
• Conduct initial qualification calls to assess seller motivation, timeline, property condition, and willingness to accept a cash offer.
• Build rapport quickly and confidently; high emotional intelligence is needed for the variety of emotional seller situations — empathy and clarity are non-negotiable.
• Document all lead details accurately in Salesforce immediately following each conversation.
• Hit a lead response time target of under 2 minutes for all inbound inquiries.

2) Pipeline Follow-Up

• Execute structured follow-up sequences on all leads in Salesforce — calls, texts, email, and voicemails — until a decision is made.
• Manage a pipeline of active, warm, and long-term nurture leads with discipline and consistency.
• Identify re-engagement opportunities in aging leads; apply fresh outreach strategies to revive stalled conversations.
• Maintain accurate lead stages, notes, and next-action dates in Salesforce at all times — zero unworked leads.
• Track and report weekly conversion metrics: contacts made, appointments set, and lead-to-appointment rate.

3) Outbound Prospecting

• Execute daily outbound prospecting campaigns targeting off-market homeowners via cold calling, SMS, and direct outreach.
• Work targeted lists including pre-foreclosures, probate, absentee owners, expired listings, and high-equity homeowners.
• Meet or exceed a daily outbound dial target and weekly appointment-set quota.
• Partner with the acquisitions team to align prospecting focus on high-priority zip codes and property types.

4) CRM Management & Reporting

• Own Salesforce data integrity — every lead, call, and outcome logged same day.
• Use Salesforce dashboards and pipeline reports to self-manage daily activity and flag bottlenecks.
• Provide weekly updates to leadership on pipeline health, conversion rates, and lead source performance.
• Flag lead quality issues or high-volume trends that impact acquisition strategy.

5) Team Coordination & Handoff

• Deliver warm, well-prepped appointment handoffs to the acquisitions team — no surprises, full context.
• Communicate seller motivation, key concerns, and property details clearly in Salesforce notes before every appointment.
• Participate in weekly team huddles and pipeline reviews; bring data, not excuses.
• Collaborate with marketing on lead source feedback to help sharpen campaigns.

Qualifications

Required Experience

• 1–3+ years in inside sales, SDR, lead management, or similar high-volume phone-based role.
• Experience in real estate, home services, mortgage, or another transaction-based industry strongly preferred.
• Proven track record hitting daily dial targets and weekly appointment-set quotas.
• Hands-on experience with a CRM — Salesforce experience preferred.

Skills & Competencies

• Salesforce CRM: lead management, activity logging, pipeline reporting.
• Dialer platforms and SMS tools for high-volume outbound (experience with tools such as BatchDialer, Mojo, or similar is a plus).
• Strong phone presence: clear, confident, empathetic, and persuasive.
• Objection handling and qualifying under pressure — sellers don't always make it easy.
• Exceptional organization: manages a high-volume pipeline without dropping balls.
• Self-starting with high follow-through; thrives on structure and accountability.

Behavioral Expectations (How We Work)

• Ownership: You treat every lead like it's your deal. No one needs to chase you to follow up.
• Urgency: Speed matters. A lead that waits 30 minutes is a lead that called our competitor.
• Integrity: You represent Polar Block on every call. Honest, respectful, and straight with sellers — always.
• Coachability: You take feedback, apply it fast, and don't take it personally. We coach because we care.
• Clear Communication: Acquisitions knows exactly what's coming their way. No guessing. No gaps.
• Team-First: Your appointments fuel the whole business. You take that seriously.
• Detail & Accuracy: If it's not in Salesforce, it didn't happen. Data hygiene is part of the job.

This Role Is NOT for You If

• You need to be managed moment-to-moment or reminded to follow up.
• You're uncomfortable making 50–100+ outbound dials per day.
• You shut down when a homeowner is frustrated, grieving, or says no.
• You treat the CRM as optional or an afterthought.
• You're looking for a slow-paced environment with minimal accountability.
• You don't care about hitting numbers — you just want to do your best without measuring it.

What We Offer

Compensation & Rewards

• Competitive base salary plus performance-based bonus tied to appointments set and deals closed.
• Bonus structure designed to reward top performers — the ceiling is yours to set.

Growth & Development

• Direct mentorship from the acquisitions team and ownership — you'll learn the full buy-sell cycle.
• Clear pathway to senior ISA or acquisitions roles as the company scales.
• Real estate investing knowledge you can use professionally and personally.

Work Environment

• Fast-moving, no-bureaucracy environment where your output is seen and rewarded daily.
• Salesforce CRM, modern dialer/SMS tools, and strong lead flow to set you up for success.
• Collaborative team that holds high standards and backs each other up.

Impact & Legacy

• Every appointment you set is a homeowner getting out of a stressful situation faster and with more dignity.
• You are the first impression of Polar Block — you directly shape our growth and reputation in Colorado.
• Help build a world-class acquisitions engine from the ground floor.