Front Office Manager
Concord Hospitality
Description
Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service. As a Concord Leader you will be responsible to:
Source: Concord Hospitality
Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service. As a Concord Leader you will be responsible to:
- Inspire greatness in your team.
- Encourage and support team members to reach their full potential.
- Create a work environment that is a Great Place to Work for all.
- Lead with integrity, transparency, respect, and professionalism.
- Care for your team and their families.
- Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
- Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
- Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
- Act as Manager on Duty, supporting hotel-wide operations when required
- Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
- Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
- Produce accurate financial reports in a timely manner
- Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
- Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
- Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
- Mentor and develop management talent within the front office team
Qualifications:
- Proven leadership experience in hotel front office or guest services management
- Strong customer service philosophy and ability to foster a guest-first culture
- Knowledge of revenue management, financial reporting, and hotel operations
- Excellent communication, training, and problem-solving skills
- Familiarity with HR best practices and compliance standards
Benefits
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
Source: Concord Hospitality
Vacancy posted 3 days ago
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