Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties

ABOUT OUR AGENCY:
Ive been with State Farm since 2020 and proudly opened my own agency in November 2024. Today, I lead a team of four full-time employees in a fun, energetic office where we believe in working hard and celebrating our wins along the way.

Before entering the insurance world, I earned a degree in music production and spent several years as a teacher. That background shaped our agencys culture of creativity, collaboration, and ownership. One unique part of our culture is encouraging team members to design their own promotionssetting the prize and the goalso they directly benefit from their hard work. We also believe in supporting continued growth through industry certifications and ongoing education.

Our break room is always stocked with snacks, and we host an annual team trip for those who meet life sales goals. Were active in the local community, participating in events throughout the year, and are always looking for motivated individuals who want to grow with us in this rewarding industry.

ROLE DESCRIPTION:
As a customer service representative with Domenico Polo State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Proactively look for new customers.
• Daily calls to generate leads.
• Engage in office events that generate traffic for new customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages ideal but not required.