Retail Staff Pharmacist - Nicholson Pharmacy

Position Title:
Retail Staff Pharmacist - Nicholson Pharmacy

Department:
NIC Retail Pharmacy

Job Description:

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**These positions are available in levels 1,2,or 3 depending on experience, education, and licenses/certifications**

General Description:

The Outpatient Pharmacist I is an entry-level pharmacist who provides safe, accurate, and patient-centered dispensing and clinical support in outpatient, retail, and/or specialty pharmacy settings. This role ensures regulatory compliance, delivers high-quality medication counseling, supports medication access and operational workflow, and contributes to positive patient outcomes. The Outpatient Pharmacist I collaborates with providers, technicians, payors, and interdisciplinary teams to optimize safe medication use, adherence, and patient satisfaction.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.


Shared Responsibilities:

• Dispense medications safely, accurately, and in accordance with federal, state, and organizational regulations.
• Compound, prepare, and verify medications using appropriate professional judgment, safety standards, and compounding guidelines.
• Counsel patients on medication use, side effects, administration, storage, and adherence strategies to improve therapeutic outcomes.
• Serve as a clinical resource for healthcare providers regarding medication availability, therapeutic alternatives, contraindications, and safe medication use.
• Ensure appropriate storage, handling, and preservation of temperature-sensitive medications, including biologics and vaccines.
• Maintain accurate documentation and billing integrity to ensure compliance with regulatory, audit, and financial standards.
• Mentor and coach pharmacy technicians, interns, and students, supporting skill development and workflow efficiency.
• Support medication-safety initiatives, regulatory readiness, and quality-improvement activities within the outpatient pharmacy setting.
• Promote an efficient, patient-centered workflow, identifying opportunities to improve operations, patient satisfaction, and service quality.
• Serve as Pharmacist-in-Charge (PIC) when assigned, ensuring operational continuity and regulatory compliance.

Retail Pharmacist:

• Manage day-to-day prescription processing workflows, including drop-off, data entry, filling, verification, and patient pickup.
• Resolve insurance claim issues, including rejections, prior authorizations, formulary challenges, and cost barriers.
• Support point-of-sale processes, addressing copay inquiries, billing discrepancies, and customer service concerns.
• Oversee retail inventory management, including ordering, stock rotation, dating checks, and shortage mitigation.
• Provide OTC (over-the-counter) product guidance and symptom-based recommendations within scope of practice.
• Support immunization workflows (when applicable), including screening, administration (if credentialed), documentation, and registry reporting.
• Lead technician workflow assignments in the retail environment to support efficiency and accuracy.
• Promote adherence initiatives such as refill reminders, synchronization programs, and targeted interventions.
• Engage directly with patients to enhance service satisfaction, problem resolution, and overall customer experience.
• Ensure compliance with laws governing pseudoephedrine sales, immunizations, and other retail-specific regulatory requirements.

Specialty Pharmacist:

• Dispense specialty medications requiring special handling, additional monitoring, or complex patient education.
• Provide in-depth initial and follow-up assessments (reassessments) for specialty medications, including adherence, side effects, and therapy response.
• Monitor patient progress and resolve drug-related problems related to specialty therapies, including interactions and appropriateness of therapy.
• Support patients in accessing high-cost specialty medications through coordination of co-pay programs, foundations, manufacturer assistance, and financial-support pathways.
• Coordinate medication delivery requiring special handling, including cold-chain management and patient-specific logistics.
• Collaborate with specialty providers, case managers, and payors to ensure continuity of care and optimal clinical outcomes.
• Support specialty pharmacy accreditation (e.g., URAC, ACHC, TJC) through documentation, data collection, and adherence tracking.
• Provide clinical support for high-touch medications, including biologics, injectables, gene therapies, and ongoing patient outreach.

General Responsibilities:

• Performs other duties as assigned.

Minimum Qualifications (Level 1):

Education: Graduate of an ACPE-accredited College of Pharmacy with a Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy (D.Ph.) degree required.

Experience: No experience required.

License(s)/Certification(s)/Registration(s) Required: Licensure as a Pharmacist by the Oklahoma State Board of Pharmacy required. Applicants without an active Oklahoma Pharmacist License must obtain licensure within 90 days of hire. Basic Life Support (BLS) certification and Immunization Administration Certificate required within 90 days of hire. Preceptor certification through the Oklahoma State Board of Pharmacy required within 18 months of hire.


Minimum Qualifications (Level 2):

Education: Graduate of an ACPE-accredited College of Pharmacy with a Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy (D.Ph.) degree required.

Experience: 3+ Years experience

License(s)/Certification(s)/Registration(s) Required: Licensure as a Pharmacist by the Oklahoma State Board of Pharmacy required. Applicants without an active Oklahoma Pharmacist License must obtain licensure within 90 days of hire. Basic Life Support (BLS) certification and Immunization Administration Certificate required within 90 days of hire. Preceptor certification through the Oklahoma State Board of Pharmacy required within 18 months of hire.


Minimum Qualifications (Level 3):

Education: Graduate of an ACPE-accredited College of Pharmacy with a Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy (D.Ph.) degree required.

Experience: 5+ Years experience

License(s)/Certification(s)/Registration(s) Required: Licensure as a Pharmacist by the Oklahoma State Board of Pharmacy required. Applicants without an active Oklahoma Pharmacist License must obtain licensure within 90 days of hire. Basic Life Support (BLS) certification and Immunization Administration Certificate required within 90 days of hire. Preceptor certification through the Oklahoma State Board of Pharmacy required within 18 months of hire.


Knowledge, Skills and Abilities:

• Foundational knowledge of outpatient, retail, and/or specialty pharmacy practice.
• Strong communication, empathy, and customer-service skills when engaging with patients and care teams.
• Proficiency in pharmacy dispensing systems, EMRs, technology platforms, and billing systems.
• Ability to mentor and support pharmacy technicians and interns.
• Basic understanding of specialty pharmacy workflows, access barriers, and patient-support programs (if applicable).
• Strong attention to detail, accuracy, and commitment to medication safety.
• Ability to manage multiple tasks in fast-paced outpatient pharmacy environments.

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