Servicenow Business Analyst

ServiceNow functional BA.

Location - Houston, TX - 4 days in office

Duration - 6 months

JD -
Minimum 7 years' experience.
Engage with stakeholders to understand business processes and pain points.
• Document functional requirements and translate them into ServiceNow capabilities.
• Conduct workshops and interviews to elicit detailed requirements.
• Design workflows and business processes using ServiceNow modules (e.g., ITSM, ITOM,).
• Recommend process improvements and automation opportunities.
• Ensure alignment with ITIL best practices and understanding of CMDB framework
• Collaborate with technical teams to design ServiceNow solutions.
• Create functional specifications, user stories, and acceptance criteria.
• Validate that the solution meets business needs before deployment.
• Participate in functional testing, UAT (User Acceptance Testing), and defect triaging.
• Ensure quality and usability of the delivered solution.
• Act as a liaison between business users and technical teams.
• Provide regular updates, demos, and training to stakeholders.
• Manage expectations and ensure smooth communication flow.
• Prepare user manuals, training materials, and process documentation.
• Conduct training sessions for end-users and administrators.
• Support go-live activities and troubleshoot issues.
• Monitor performance and gather feedback for continuous improvement