Lead Parks Permit To Operate Inbox Analyst

Job Description and Duties

Note: Effective July 1, 2025, a 3% salary reduction is in place under the Personal Leave Program (PLP), with 5 hours of Personal Leave Credit earned monthly in exchange. This program is subject to change based on union agreements and state budget policy.

This position is located in Sacramento county.

At HCD, we are dedicated to fostering a dynamic and inclusive work environment where innovation and collaboration thrive. If you’re interested in promoting safe, affordable, sustainable communities for all Californians, HCD is the place for you. By joining our team, you’ll have the opportunity to make a meaningful impact in your community while working along passionate professionals.

Under direction of the Supervisor I, the Analyst II acts as a program expert as part of the Mobilehome and Special Occupancy Parks Programs and independently manages the Parks Permit To Operate (PTO) shared outlook inbox. The incumbent exercises a high degree of initiative and independent judgment while performing a variety of complex analytical duties for the Program.

This position requires reporting to an HCD office a minimum of four days per week. In limited cases, at the Department’s discretion, an employee may be approved to work in a remote-centered capacity on a temporary basis until appropriate office space becomes available. Under California Government Code Section 14200, telework-eligible employees must reside in California. The designated headquarters location will be based on the employee’s primary residence and may be updated if HCD criteria are met.

You will find additional information about the job in the .

Special Requirements

Confidentiality

Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Employment Application (STD.678)

It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered.

HCD Disclosure Requirements

Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700).

HCD conducts pre-employment background checks on all new to HCD or returning to HCD candidates. This position requires a background check to be conducted in California and  cleared prior to being hired.

Per CCR 249.3, this job control may be used to fill subsequent vacancies.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience interpreting and/or applying regulations and law
• Experience with research and analysis
• Experience working with external stakeholders
• Experience i dentifying opportunities for process improvement
• Experience developing reports and other written documents
• Strong written, verbal, and interpersonal communication skills
• Experience utilizing Microsoft Office: Word, Excel, PowerPoint, Teams, and Outlook
• Experience prioritizing multiple priorities and good organizational skills
• Experience in customer service
• Experienced in project management

Benefits

We offer competitive benefits and flexible opportunities:

• Excellent health, dental and vision benefits for employee/employee’s family
• 401k program
• Flexible Schedules
• Hybrid telework
• Alternate Work Week Schedule options
• Paid Holidays and vacation/leave
• Tax-advantaged savings and spending accounts
• Free Employee Assistance Program
• Investment in your training and development

HCD’s Sacramento Headquarters’ building also offers:

• Convenient transportation options, including light-rail and pre-tax parking
• Free On-site Gym
• On-site Childcare
• On-site Café, Deli, and Grill
• On-site ATM

For more details about employee benefits, visit the California Department of Human Resources Benefits Website .

Statement of Qualifications

Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. Cover letters and resumes do not take the place of the SOQ. When completing the SOQ, number your responses, include all relevant experience, education, and training, as applicable, and explain all answers thoroughly.  Your SOQ should not exceed two pages, single-spaced, Arial 12-point font and address the following:

1. Describe a specific instance where you resolved a complex issue for a customer. Include the steps you took to address the problem and the final outcome.
2. This position requires managing a high volume of emails and phone calls from diverse stakeholders while consistently delivering excellent customer service. In your view, what does excellent customer service look like, and how do you ensure it is maintained in a fast - paced environment?

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  Please see Statement of Qualifications section