Service Engineering Manager (H/F) - SAFRAN ELECTRONICS & DEFENSE AVIONICS USA, LLC

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Electronics & Defense propose à ses clients des solutions d'intelligence embarquée leur permettant d'appréhender l'environnement, de réduire la charge mentale et de garantir une trajectoire, même en situation critique, ce dans tous les environnements : sur terre, en mer, dans le ciel ou l'espace. La société met les expertises de ses 13 000 collaborateurs au service de ces trois fonctions : observer, décider et guider, pour les marchés civils et militaires.

Mission description

Job Summary The Actuation Service Engineering Manager is responsible for leading and managing the service engineering function for actuation systems and products. This role oversees the development, planning, and execution of timely and effective corrective actions for in-service field issues while ensuring alignment with business objectives, customer expectations, and regulatory requirements.as leading the reporting and analysis of material costing. Essential Job Functions • Lead and manage the Actuation Service Engineering team, including goal setting, workload prioritization, coaching, and performance development • Oversee the development, planning, and implementation of timely and effective corrective actions for in-service field issues involving actuation systems and products • Direct the collection and analysis of field reliability data, operator usage, and maintenance practices to identify trends and reliability drivers • Lead root cause investigations, special investigations, and corrective action development, validation, and implementation • Serve as the primary technical escalation point for critical in-service and AOG issues, ensuring appropriate urgency and executive-level communication • Coordinate cross-functional activities with engineering departments, suppliers, repair centers, OEMs, and worldwide operators • Act as the “Voice of the Customer,” advocating for product and process improvements based on in-service experience and customer feedback • Oversee the development, review, and coordination of Service Bulletins, Service Information Letters, and Component Maintenance Manual updates • Partner with Technical Publications and the Actuation Service Desk to ensure accurate, timely, and effective customer support • Support design engineering teams on new programs by incorporating lessons learned from in-service product experience • Ensure support for qualification testing, troubleshooting, technical reporting, and coordination with OEM partners • Develop and deliver functional and familiarization maintenance training to airline operators and internal teams • Drive continuous improvement initiatives using ACE tools and principles to improve product reliability, service effectiveness, and internal processes • Travel as required to customer sites, repair facilities, suppliers, and internal locations in support of assigned programs • Other duties may be assigned.

Skills &Competencies • Proven people leadership and team management capabilities in a technical environment • Strong technical knowledge of aircraft systems, actuation systems, or complex aerospace products • Demonstrated ability to lead root cause analysis and corrective action efforts • Excellent written and verbal communication skills, with the ability to communicate effectively from executive leadership to technicians • Strong customer focus with experience interfacing directly with airline operators, MROs, and OEMs • Ability to manage multiple priorities and make sound decisions in high-pressure, time-critical situations (including AOG events) • Experience coordinating cross-functional teams across engineering, field service, suppliers, and repair organizations • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) • Experience applying ACE tools and continuous improvement methodologies (ACE Associate preferred) • Strong organizational, analytical, and problem-solving skills • High level of accountability, resilience, and tenacity