P & C Claim Rep 1 - MTA

P & C Claim Rep 1 - MTA

Imagine being part of a team that's not just shaping the future but actively driving it. At Davies North America, we're at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors. Davies Claims North America is seeking a Claims Representative I to join our team supporting the Maryland Transit Administration (MTA). In this role, you will be responsible for managing, investigating, and resolving minor property damage and bodily injury claims arising from MTA operations. You will work under close supervision while developing foundational claims handling skills in a fast-paced, high-volume environment.

Key Responsibilities

• Manage a caseload of approximately 150–175 claims, including files with multiple claimants
• Investigate claims involving automobile property damage, bodily injury, and general liability
• Evaluate claim details to determine liability and exposure
• Assist in establishing and maintaining appropriate reserves (typically $10,000 or less)
• Maintain accurate and timely documentation, diary entries, and claim notes
• Communicate with claimants, insureds, witnesses, and internal stakeholders
• Support the resolution of claims through investigation and settlement activities
• Ensure compliance with client guidelines, company standards, and regulatory requirements
• Perform additional duties as assigned to support team and operational goals

Skills, Knowledge & Expertise

• High school diploma or GED required
• Minimum 1 year of experience handling or supporting claims involving: Automobile property damage Bodily injury General liability claims
• Basic understanding of claims investigation and settlement processes
• Strong attention to detail and organizational skills
• Effective written and verbal communication skills
• Ability to manage a high-volume workload in a fast-paced environment
• Proficiency in Microsoft Office Suite

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.