Service Plumber

At Tonna Mechanical, we’re known as “The Just Right Company,” and that extends to our team as much as our customers. Tonna describes its workplace as a family-oriented, positive, and collaborative environment, built on hard work, honesty, determination, customer service, and making a positive impact on the community and team.

Position Summary

Tonna Mechanical is seeking a skilled, customer-focused Service Plumber to join our growing team. This role is responsible for diagnosing, repairing, servicing, and maintaining residential plumbing systems while delivering a first-class customer experience. Our plumbers are expected to provide honest recommendations, operate with integrity, and complete each job the “just right” way.

Key Responsibilities

• Diagnose and repair residential plumbing issues efficiently and accurately.
• Perform service, maintenance, and repair work on plumbing systems and fixtures.
• Install, repair, and maintain plumbing components including toilets, faucets, sinks, showers, tubs, water spigots, garbage disposals, hot water recirculators, water heaters, tankless water heaters, boilers, pumps, radiators, in-floor radiant systems, pressure tanks, gas piping, floor drains, roof drains, RPZ backflow preventers, domestic water lines, and sewer lines.
• Communicate findings and repair options clearly with customers.
• Provide honest, transparent guidance without unnecessary upselling or recommending premature replacement.
• Maintain a clean, safe, and professional job site.
• Complete service documentation accurately and on time.
• Represent Tonna Mechanical with professionalism, courtesy, and a strong service mindset.
• Participate in an on-call or after-hours rotation as needed to support Tonna’s 24/7 service commitment.

Qualifications

• Experience in residential service plumbing.
• Strong diagnostic and troubleshooting skills.
• Knowledge of plumbing systems, repair methods, and installation best practices.
• Valid driver’s license and clean driving record.
• Ability to work independently while also contributing as part of a team.
• Strong communication and customer service skills.
• Commitment to doing quality work with integrity and urgency.

What Success Looks Like at Tonna

The right candidate will align with Tonna Mechanical’s core values:

• Get Stuff Done Right with urgency, hustle, and follow-through.
• Lead with an “After You!” mindset by delivering respectful, first-class service.
• Create Your Future through positivity, adaptability, and growth.
• Be a Team Player who contributes to a high-performing, supportive culture.

Benefits

Tonna Mechanical’s careers page highlights these employee benefits:

• Paid vacation and holidays
• Paid training
• Dental and medical insurance
• Performance bonuses
• Growth potential
• Positive and collaborative company culture
• Tight-knit team environment
• Comfortable and professional company uniforms

Why Join Tonna Mechanical

Tonna Mechanical has built its reputation on integrity, smart solutions, and customer-first service. The company emphasizes education and training for employees, teamwork across departments, and a commitment to delivering solutions that leave customers feeling “Just Right.”