Field Technical Specialist I

divh2Field Technical Specialist I/h2pCan you imagine a career in IT where you actually enjoy coming to work every day? We can./ppFor 30 years, Imagine IT has been building the futuredelivering cloud solutions, infrastructure, and IT support that help our partners succeed. Were looking for a Field Technical Specialist I to join our service delivery team and provide exceptional technical support both remotely and onsite./ppIn this role, youll be the front line of supportresolving issues, building trust with clients, and delivering an experience that combines technical expertise with empathy and professionalism./ph3Deliver Exceptional Technical Support/h3pProvide day-to-day support for end users by troubleshooting hardware, software, and network issues via phone, email, and onsite visits./ph3Resolve Escalate Issues Efficiently/h3pValidate escalated issues, identify known solutions, and troubleshoot effectivelyescalating when necessary while staying mindful of time and impact./ph3Manage Document Support Requests/h3pTrack, document, and monitor all incidents and requests to ensure timely resolution and clear communication./ph3Support Process Improvement/h3pFollow and contribute to documented processes and procedures, helping improve consistency and service quality./ph3Collaborate Across Teams/h3pCommunicate effectively with internal teams to ensure seamless service delivery and issue resolution./ph3Maintain System Client Documentation/h3pCreate clear, concise documentation for configurations, changes, and client interactions./ph3Participate in On-Call Flexible Support/h3pSupport business needs through occasional after-hours work and participation in on-call rotation./ph3Commit to Continuous Learning/h3pInvest in your professional development through training, certifications, and industry resources./ph2What You Bring/h2ullipStrong technical troubleshooting and analytical skills/p/lilipExcellent communication, interpersonal, and organizational abilities/p/lilipAbility to manage priorities, escalations, and multiple issues simultaneously/p/lilipSound decision-making and problem-solving skills/p/lilipA client-first mindset with a do what it takes attitude/p/lilipAbility to stay calm and effective in high-pressure situations/p/lilipSkill in translating technical concepts into clear, actionable guidance/p/lilipAdaptability and efficiency in managing change and new technologies/p/li/ulh2Experience Technical Knowledge/h2ullip3+ years of experience troubleshooting technical issues/p/lilip3+ years of phone-based technical support with strong customer service skills/p/lilipSolid understanding of networking, infrastructure, and IT operations/p/lilipExperience with networking administration (Meraki preferred)/p/lilipFirewall configuration and administration (Fortigate or Meraki preferred)/p/lilipVirtual environment setup, administration, and configuration/p/lilipActive Directory and Group Policy management/p/lilipAbility to clearly communicate complex technical issues to end users/p/li/ulh2Requirements/h2ullipAbility to work at a computer for extended periods (up to 8+ hours daily)/p/lilipAbility to travel to client sites as needed/p/lilipAbility to lift and move up to 40 lbs occasionally (hardware, equipment, etc.)/p/li/ulh2Compensation Benefits/h2pBase Salary Range: $24.04 - $29.72 per hour This range reflects our good faith estimate based on internal salary bands and market data. Final compensation will be based on experience and qualifications./ppTotal Rewards Include:/pullipMedical, dental, and vision coverage/p/lilipHealth Savings Account (HSA) eligibility/p/lilipCompany-paid life, accident, and identity theft protection/p/lilip401(k) with company match/p/lilipPaid Time Off (PTO)/p/lilipMonthly internet + cell phone allowance/p/lilipPeer recognition program Birthday Bucks/p/lilipFlexible/remote scheduling options/p/lilipProfessional development opportunities/p/lilipCompany-sponsored team events/p/li/ulh2Why Imagine IT?/h2pOur team is made up of veteran entrepreneurs, sharp technical minds, and dedicated professionals who care deeply about our clients and our community./ppAt Imagine IT, youre not just solving ticketsyoure building relationships, improving systems, and making a real impact every day./ppIf youre someone who enjoys helping others, thrives in a fast-paced environment, and wants to grow your IT careerwed love to meet you./p/div