Aquatics Experience Lead

Job Description

Job Description

Aquatics Experience Lead

About Diventures

At Diventures, safety is our number one priority and fun is our number one goal. We are in the relationship business, committed to creating positive, personalized experiences for every customer we serve. The Aquatics Experience Lead plays a vital role in delivering exceptional swim experiences while supporting the daily operations of our aquatics programming.

Position Summary

The Aquatics Experience Lead contributes to the success of Diventures by building lasting relationships with customers through high-touch, high-communication service while providing day-to-day supervision of aquatic programming. This role schedules Swim Teachers, Deck Managers, and Lifeguards, supports enrollment efforts, and serves as a primary point of contact for families in person, by phone, and via email.

This leader helps ensure every guest receives a welcoming, organized, and safe experience from their first interaction through ongoing participation.

Key Responsibilities

Customer Experience & Leadership

• Develop and maintain positive, meaningful customer relationships through exceptional service.
• Set the standard for attitude and performance to be emulated by teammates.
• Positively greet families and direct them to their Swim Teacher and station.
• Introduce customers to Diventures through store tours and trial swim lessons.
• Follow up with web leads, social inquiries, absent students, and interest lists via phone or email.
• Demonstrate comprehensive knowledge of Diventures offerings and swim programming.

Program Operations

• Provide daily supervision of aquatic programming and execute the Swim Passport when applicable.
• Schedule Swim Teachers, Deck Managers, and Lifeguards to support customer acquisition, conversion, and retention.
• Partner with managers to optimize pool and classroom utilization.
• Ensure required paperwork is completed accurately for program participation.
• Step in as Deck Manager or Swim Teacher when needed.

Training & Team Support

• Train new team members using Diventures Way Training.
• Engage cross-functionally with teammates across swim, retail, scuba, and service channels.
• Utilize store communication tools to keep team members informed.

Standards & Professionalism

• Maintain a professional appearance and uphold Diventures standards of conduct.
• Take pride in facility cleanliness and organization.
• Operate with integrity while modeling Diventures core principles.

What Makes You Successful in This Role

• Strong attention to detail and organizational skills
• Engaging communicator across in-person, phone, and email channels
• Customer-service mindset
• Initiative and problem-solving ability
• Leadership presence and sound time management

Required Qualifications

• Active SSI Swim Teacher Certification (all levels)
• Deck Manager Certification
• Lifeguard Certification
• Certified Pool Operator
• Completion of Diventures Way and JackRabbit training (position-specific)
• Swim product knowledge training

Why Join Diventures?

• Be part of a mission-driven organization focused on safety, fun, and relationships
• Opportunity to lead within a growing aquatics program
• Make a meaningful impact on families and swimmers in your community
• Work alongside a collaborative, service-oriented team