Admitting Representative

Job Description

Responsible for interviewing and registering surgical patients, verifying insurance, collecting required signatures and payments, and performing front desk duties including phones, data entry, and chart maintenance. Supports pre-op and waiting areas, assisting patients and families to ensure comfort and satisfaction while fostering teamwork, flexibility, and a positive patient experience. Principal Accountabilities:

• Greets patients, families, and visitors promptly and courteously, responding to requests with confidence, compassion, and professionalism.
• Promotes the Mission, Vision, and PRIDE values of the organization by fostering a positive, welcoming, and respectful environment.
• Maintains confidentiality, privacy, and data integrity in accordance with HIPAA and organizational policies.
• Answers telephones using proper etiquette, identifies department and self, and directs calls appropriately.
• Acts as a liaison between patients, families, visitors, physicians, and staff, providing updates as needed while maintaining HIPAA compliance.
• Completes accurate and timely patient registration, verifying identification, insurance, Coordination of Benefits (COB), and demographic information.
• Confirms and documents insurance benefits, copays, and deductibles per established procedures.
• Scans insurance cards, photo IDs, and supporting documentation into the electronic record; prepares and applies accurate patient ID bracelets.
• Follows departmental and downtime procedures to ensure registration accuracy and compliance with all hospital policies.
• Prepares and maintains patient charts, ensuring required forms and consents are accurate, complete, and properly labeled.
• Accesses information systems to locate or complete missing documentation and obtains necessary patient signatures for treatment and financial responsibility.
• Provides patients or representatives with information required by federal, state, and accreditation standards.
• Demonstrates knowledge of billing, coding (ICD-10), and financial documentation as applicable to registration accuracy.
• Maintains a registration error rate within acceptable standards and escalates insurance or reimbursement concerns appropriately.
• Collects, assembles, and finalizes patient charts at the end of service, ensuring proper routing to Health Information Management (HIM).
• Orders and maintains adequate levels of forms, office supplies, and materials while demonstrating cost-conscious resource use.
• Performs data entry, documentation, and reporting tasks in assigned information systems; escalates system issues to IT/ISS when necessary.
• Assists staff and leadership with departmental workflow, supporting patient throughput and communication between care teams.
• Participates in continuous quality and performance improvement efforts, contributing to departmental and organizational goals.
• Precepts and mentors new employees, promoting teamwork, professionalism, and cross-training to support staffing needs.
• Attends required meetings, in-services, and professional development programs; maintains competency and participates in annual evaluation and goal-setting.
• Completes assigned logs and checklists (e.g., equipment checks, supply inventories, temperature logs) to ensure compliance and safety.
• Maintains a clean, organized, and professional work environment that reflects the organization's standards of excellence.
• Assists with non-clinical support activities as directed, such as escorting patients, retrieving supplies, transporting items, or assisting with patient flow.
• Demonstrates proficiency in Microsoft Office and applicable hospital information systems.
• Performs other related duties as assigned to support departmental and organizational needs.

Qualifications

Required:

• High School Diploma or equivalent.

Preferred:

• Associate's degree in Healthcare Administration, Public Health or related field.
• 0-3 years of experience in hospital admissions, customer service, registration, claims processing or relevant area.

About Us

At Atlantic Health, our promise to our communities is; anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health Goryeb Children's Hospital, Morristown, NJ
• Atlantic Health CentraState Healthcare System, Freehold, NJ
• Atlantic Medical Group
• Atlantic Visiting Nurse
• Atlantic Mobile Health
• Atlantic Rehabilitation

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• Chosen for 17 years by Fortune as one of the magazine's "100 Best Companies to Work For."
• Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the "World's Best Hospitals" in 2026.
• Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report's 2025-2026 Best Hospital rankings.
• Atlantic Health scored four "A" grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.
• Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
• Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026.
• Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
• Named by Newsweek as one of America's Greatest Workplaces for Inclusion & Diversity 2025.
• Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training,