Chief Information Officer

The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award ( which recognizes the 99 best employers for top talent in Northeast Ohio.

T his is a full-time, on-site position at our Operations Center, in Millersburg, OH. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.

Summary: The Chief Information Officer (CIO) provides strategic leadership for CSB's information technology function, ensuring that technology investments, systems, and operations advance the bank's mission and business objectives. The CIO supervises the Information Technology team and is responsible for the acquisition, development, operation, strategic direction, and safeguarding of the bank's information systems. Working closely with the Information Security Officer, the CIO oversees the protection of bank data and systems and leads the coordination and testing of the bank's disaster recovery, business continuity, and incident response plans.

Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strategic Leadership & Planning

• Direct the technology strategy of the bank to support business information and product system needs aligned with management's strategic objectives.
• Lead budgeting, strategic and tactical planning, and business process re-engineering for information systems and operations.
• Explore emerging technologies and evaluate their potential fit for future planning and implementation.
• Maintain active engagement with industry peers and organizations on information management and information technology matters.

Team Leadership & Supervision

• Supervise the Information Technology team, including hiring, performance management, coaching, and professional development.
• Foster a collaborative, accountable, and continuous-learning culture within the IT department.

Information Security & Risk Management

• Work in close partnership with CSB's Information Security Officer and hold primary responsibility for the protection of CSB data and systems.
• Stay current on the evolving threat environment and ensure adequate protections are maintained across all bank systems.
• Support the bank's risk management programs, including IT risk assessments, vulnerability management, and the evaluation of new and emerging cyber risks.
• Oversee IT-related policies and procedures, ensuring they remain current with regulatory expectations and industry best practices.

Regulatory Compliance & Audit

• Ensure the IT function complies with applicable banking regulations and guidance, including FFIEC, GLBA, and other relevant frameworks.
• Serve as the primary IT point of contact for internal auditors, external auditors, and regulatory examiners.
• Coordinate remediation of IT-related audit and examination findings, and report progress to senior management.

Vendor & Third-Party Risk Management

• Oversee relationships with key technology vendors and service providers, including contract review, performance monitoring, and ongoing risk oversight.
• Partner with the bank's vendor management program to ensure critical IT vendors are appropriately assessed and monitored.

Project & Program Management

• Plan, organize, and coordinate IT projects, programs, and services; may directly manage specific initiatives as needed.
• Recommend and assist in implementing improved operating processes, automation, and organizational structures.
• Coordinate research and analytical studies; compile and expedite reports and program information from departmental input; formulate recommendations and prepare reports and correspondence.

Business Continuity, Disaster Recovery & Incident Response

• Participate in the Corporation's business continuity, disaster recovery, and incident response programs as a key contributor, supporting the designated coordinator in their administration and upkeep.
• Ensure that disaster recovery tests are completed on schedule and that systems perform as designed; identify gaps and drive remediation of any issues uncovered during testing.
• Coordinate the corporate response to business interruptions or cybersecurity events in the absence of the President or Information Security Officer.

Cross-Departmental Collaboration & Reporting

• Confer with other departments, managers, and consultants to explain policies and procedures and to align technology with business needs.
• Present on assigned projects and programs to senior management, the Board of Directors, and other stakeholders as requested.
• Report regularly to the President and, as appropriate, to the Board on the status of IT operations, risk posture, key initiatives, and performance metrics.

Education: A four-year degree in Information Technology, Computer Science, Business, or a related field is preferred. A minimum of 7 years of progressive experience in information technology, including at least 3 years in a management or leadership role. Banking or financial services experience is strongly preferred. An equivalent combination of education and experience may be considered.

Summary of Employee Benefits:

• Competitive base wage
• Incentive compensation and profit sharing
• Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
• Paid time off for vacation, illness, bereavement, and jury duty
• 401(k) with an employer match and on-site advisers
• Employee Assistant Program (EAP) with free access to mental health resources
• Comprehensive wellness program with financial incentives to promote a healthy lifestyle
• Training and professional development opportunities to help you reach your long-term goals
• Paid holidays available immediately upon hire
• Volunteerism opportunities to give back to our local communities

The Commercial & Savings Bank is an Equal Opportunity Employer.