Occupational Injury Navigator Lead

WorkPartners is seeking an Occupational Injury Navigator Lead to help build a scalable injury navigation function. This is a non-clinical role focused on injured worker engagement, information gathering, documentation, follow-through, and escalation at the right trigger points. This is a Remote Position. The Navigator Lead keeps cases moving, informs the internal Medical Directors, and HSE strategists, supports the injured worker experience, and helps build the processes, SOPs, KPIs, and workflows that will allow the function to scale. What You Will Do Serve as a primary point of contact for injured workers during the course of a case Gather updates, maintain communication, and keep cases moving Document case activity clearly, accurately, and on time Track work status, restrictions, appointments, follow-up needs, and next steps Identify barriers, drift, or risk points and escalate based on defined triggers Prepare concise summaries for leadership and physician review Help build SOPs, templates, workflows, and KPIs for the navigator function Support development of AI-enabled workflows for structured information capture and case support Help shape and eventually support a growing navigator panel What We Are Looking For Strong operator with initiative and follow-through Clear communicator with good judgment Comfortable engaging injured workers with professionalism and empathy Able to manage multiple active issues without losing detail Process-minded, but not bureaucratic Interested in building something new, improving systems, and helping create a repeatable model Ready to work in a growing company where the product, process, and playbook are still being developed Preferred Background We believe the best candidates may come from backgrounds such as: Safety coordinator Field or site safety roles with direct injury follow-up experience Occupational health coordinator Occupational injury support Return-to-work support The strongest candidates will likely have employer-side or contractor-side experience with workplace injuries, employee follow-up, modified duty, clinic coordination, or return-to-work activity. Experience 3 to 7 years of relevant experience preferred Prior experience helping improve workflows, procedures, or team processes is a plus Safety, supervisory or team‑lead ability is a plus About the Opportunity WorkPartners is building and refining a developing product line focused on occupational injury navigation and medical management support. This is an opportunity to join early and help shape how the function works. We are looking for someone who wants more than a job description. We want someone who is energized by building, improving, and helping create a model that can scale. The right person will help define workflows, support AI integration, improve the injured worker experience, and contribute to a function that can become a meaningful growth area for the company. This is a chance to get in early, have a real voice in the design of the model, and help build something that matters. #J-18808-Ljbffr