General Manager, Service Operations - Elk Grove Village

Job Details

Job Location: Headquarters - Elk Grove Village, IL 60007 Salary Range: $140,000.00 - $160,000.00 Salary/year General Manager, Service Operations

Company: Yamazen Inc.

Location: Elk Grove Village, IL (Headquarters)

Scope: National – Supporting 18 U.S. Locations

About Yamazen

Yamazen Inc. is a leading provider of manufacturing technology, automation solutions, and industrial equipment supporting customers across North America. Through advanced machine tool technologies, engineering expertise, and responsive aftermarket support, Yamazen helps manufacturers improve productivity, efficiency, and operational performance. We are seeking a strategic and results-driven leader to oversee and elevate our national service operations organization.

Position Summary

The General Manager, Service Operations is a senior leadership role responsible for leading the strategic direction, operational performance, and continuous improvement of Yamazen’s national service organization. This position oversees regional service operations, technical support, and centralized parts/call center functions supporting 18 U.S. locations across five service regions.

This leader will drive operational excellence, service profitability, customer satisfaction, and aftermarket growth through standardized processes, performance management, talent development, and cross-functional collaboration. The role requires a strong operational leader capable of scaling service operations, implementing data-driven improvements, and aligning national service strategies with broader business objectives.

The General Manager, Service Operations will play a key role in shaping the future growth and operational effectiveness of Yamazen’s aftermarket business while fostering a culture of accountability, responsiveness, and continuous improvement.

Key Responsibilities

Operational Leadership

• Provide strategic leadership and oversight for all national service operations across five U.S. service regions and 18 sales/service locations
• Lead, coach, and develop Regional Service Supervisors and centralized support teams to drive accountability, consistency, and high performance
• Establish and standardize operational procedures, KPIs, and performance management systems across all service locations
• Improve technician utilization, workforce efficiency, and operational productivity through effective resource planning and process controls
• Foster a culture of operational excellence, continuous improvement, and customer responsiveness

Service & Aftermarket Operations

• Drive service excellence across field service, technical support, maintenance programs, and customer support operations
• Improve service response times, first-time fix rates, and overall customer satisfaction performance
• Partner with Sales and Applications teams to support customer retention, service growth, and aftermarket revenue opportunities
• Support the expansion and scalability of service offerings and aftermarket programs nationwide

Financial & Performance Management

• Own and manage P&L performance for national service operations
• Develop and manage operational budgets, forecasting, and cost-control initiatives