Customer Service Representative

Job Description

Job Description

Salary: $18-$24

Customer Service Representative (CSR) Customer Experience Focused

Martins Body Shop Southern Indiana Locations
(New Salisbury, Georgetown, & Clarksville)

About Us

Martins Body Shop is a locally owned, family-focused collision repair company dedicated to safe, proper, and high-quality repairs. We believe repairing vehicles is only part of what we do delivering an exceptional customer experience is our true mission. We are looking for someone who genuinely cares about people and wants to help guide customers through what can often be a stressful situation.

Position Summary

We are seeking a Customer Service Representative who is passionate about customer experience, communication, and relationship building. This role is the face and voice of our company and plays a critical part in ensuring customers feel informed, comfortable, and confident throughout the repair process.

Compensation

$18$24 per hour, based on experience and skill level
Opportunities for growth and increased responsibility available.

Key Responsibilities

Serve as the first point of contact for customers in person and over the phone
Provide a warm, professional, and empathetic customer experience
Assist customers through the repair process from drop-off to delivery
Communicate repair updates clearly and proactively
Coordinate scheduling and vehicle intake
Work closely with estimators, technicians, and insurance partners
Manage customer concerns and help find positive resolutions
Maintain accurate customer records and documentation
Support office organization and daily workflow operations

What We Are Looking For

Strong communication and people skills
Positive attitude and team-first mindset
Ability to stay organized and manage multiple priorities
Comfort working in a fast-paced environment
Strong attention to detail
Problem-solving mindset with a focus on customer satisfaction
Previous customer service experience preferred
Automotive or collision experience is a plus but not required

What We Offer

Competitive hourly pay ($18$24/hr)
Performance and growth opportunities
Supportive team culture
Ongoing training and development
Paid time off and holidays
Opportunity to be part of a company focused on safety, integrity, and community

Why Join Martins Body Shop?

We are more than a repair facility we are a team that values doing the right thing for customers, employees, and our community. If you enjoy helping people, building relationships, and being part of a growing, forward-thinking company, we would love to meet you.