Clerk - Beer & Wine

Clerk

Purpose: To keep beer cooler, wine shelves, and endcaps fully stocked. To provide prompt, courteous customer service to meet department objectives.

Customer Service:

• Assist customers with product questions in prompt, courteous & friendly manner, referring questions to other staff if necessary.
• Help customers place special orders. Explain discounts.
• Respond promptly to front end requests for prices and assistance.
• Keep aisles clear and stays out of customers way while stocking.

Product Knowledge:

• Knowledgeable about most products. Continues to learn about new products. Answer questions accurately.

Product Presentation and Quality:

• See "Job Specific Functions", below.

Maintenance and Conditioning:

• Keep stock on shelves, in clean, orderly condition. Clean shelves and racks as requested by manager.
• Remove cardboard promptly during and at end of shift; remove trash as requested by manager.
• Return equipment to assigned area. Keep carts out of way and not blocking traffic.
• Keep equipment in working order. Treat equipment with care and respect. Report state of building problems to manager.
• Participate in periodic inventory and preparation as needed.
• Keep supplies stocked; informs manager of other supplies which are needed.

Safety:

• Handle hazardous equipment carefully. Aware of presence of others when using such equipment.
• Use proper lifting techniques. Wear appropriate shoes.
• Mindful of potential hazards to customers and other employees and takes actions to correct hazards.

Teamwork:

• Continue to work while greeting customers in a courteous manner.
• Does own share of grungy tasks as requested by manager.
• Looks at whole department when prioritizing tasks and completes these tasks in a timely fashion.
• Always conscientious about co-workers and works with the team for department efficiency. Give verbal communication to next shift if necessary or written notes if urgent.
• Comes to work on time.
• Takes breaks when appropriate and comes back from break on time.
• Treat members with courtesy, patience, respect. Gives clear direction with input from manager.

Accountability:

• Accept responsibility for own actions. Exemplifies honesty, integrity and ethics.

Job Specific Functions:

• Stock shelves, without overcrowding; face items that have been stocked; front as necessary.
• Make sure labels are facing customers
• Check dates and rotate older stock to front.
• Make sure items are labelled by a shelf tag or sign.
• Keep fair pace in fronting by getting to most needed sections.

Requirements:

• Ability to lift at least 30 pounds.
• Customer service experience preferred.
• Ability to take initiative at all times.

At Brattleboro Food Co-op, we do not just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Brattleboro Food Co-op is proud to be an equal opportunity employer.