Service Advisor/Writer

We are staffing up for a record season and currently recruiting experienced Service Advisors/Writers to join our team! Our revolutionary processes are all about creating a better motorcycle buying and service experience for our customers and with employees who love what they do and who will contribute to the momentum of a fast and fun environment. ENJOY WALKING INTO YOUR DEALERSHIP & SERVICE DEPARTMENT EACH DAY! Volume “#1 Volume H-D Group = plenty of traffic, hours & awesome opportunities in the Service dept!” Appreciation “All your hardwork and time is greatly appreciated, which can sometimes go unnoticed elsewhere. Management does a great job letting you know your effort doesn’t go unnoticed.” Atmosphere “We have a great family vibe going on. It is a fast paced dealership with lots of opportunity. All the right resources are in place to have a successful career.” Team “This is the best shop I have ever worked for. Competent staff, knowledgeable peers, everyone works together to achieve the common goal.” Fun environment “Positive place to work and tons of fun. I enjoy working side-by-side with all my co-workers.” Pay Range: Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards. Major Duties and Responsibilities: Ability to work in a fast-paced environment and comfortable multi-tasking. Interact with customers both in-store and on the phone. Follow a structured sales process. Have working knowledge of the Harley model families. Be able to effectively manage open repair orders. Proactive follow up with current and previous customers. Maintain a high degree of customer satisfaction with the ability to handle customer complaints. Qualifications & Job Requirements: Motorcycle background preferred but not required. Harley-Davidson enthusiast preferred but not required. Motorcycle endorsement and weekend availability. Possess sound judgment and decision-making ability. Previous Service Advisor/Writer experience in the automotive industry a plus. Aggressive Pay Plans. Employee Discounts. 401K with Company Match. Medical, Dental and Vision Insurance. Voluntary Term Life, Short and Long-Term Disability. Accident, Critical Illness and Cancer Insurance. Flexible Spending Account access. Legal Shield and Identity Theft Shield. Competitive Vacation Time. Paul Veracka’s current family of Harley-Davidson dealerships include 9 of the top 25 volume Harley-Davidson dealerships (600+ total dealerships) in the country. Manchester Harley-Davidson (Manchester, NH) - #1 in New England High Octane Harley-Davidson (Billerica, MA) - #1 in Massachusetts Rockstar Harley-Davidson (Fort Myers, FL) - #1 in Florida Motown Harley-Davidson (Taylor, MI) - #2 in the Nation Alligator Alley Harley-Davidson (Sunrise, FL) - #1 Southeast FL Palm Beach Harley-Davidson in (West Palm Beach, FL) #2 Southeast FL Old Glory Harley-Davidson (Laurel, MD) -#1 in Maryland Stars and Stripes Harley-Davidson (Langhorne, PA) - #1 in Pennsylvania MotorCity Harley-Davidson (Farmington Hills, MI) - #2 in Michigan Patriot Harley-Davidson (Fairfax, VA) - Newest and Fastest Growing #J-18808-Ljbffr