Senior Commercial & Industrial Door Systems Technician

Job Description

Job Description

Shape the flow of business every day

Join Vortex Doors—recognized for high-caliber service and customer focus—as a seasoned technician who installs, repairs, and maintains commercial and industrial doors, docks, and related hardware. We’re actively considering professionals with 4+ years of door-industry experience and providing a steady stream of complex, varied service calls where safety, efficiency, and craftsmanship come first.

A day in the life

Your morning might begin with troubleshooting a storefront’s automatic entry, followed by an afternoon installing hardware on a warehouse dock door. Between calls, you’ll communicate updates, document work performed, and ensure every opening meets code and company quality standards.

What you’ll handle

• Install, service, and troubleshoot a wide range of commercial doors, docks, and associated hardware with the correct tools and techniques.
• Diagnose and complete routine repairs on springs, hinges, locks, and electrical components; welding training available if you want to learn.
• Set up and fine-tune door hardware including locks, handles, closers, low-voltage integrations, and access control systems.
• Verify installations comply with safety requirements, building codes, and industry standards.
• Deliver courteous, solution-oriented customer service—explain findings, outline options, and recommend cost-effective fixes.
• Maintain thorough records of service calls, repairs, parts used, and installations; submit required reports on time.
• Identify root causes quickly and present practical resolutions to customers in the field.
• Perform final quality checks to uphold Vortex’s unsurpassed workmanship.

What you’ll bring

• Hiring bonus: up to $3,000 for candidates with commercial or industrial door experience.
• 3+ years in commercial door service (we’re especially interested in technicians with 4+ years).
• High school diploma or equivalent.
• AAADM certification is a plus.
• Broad knowledge of door types, brands, and related hardware.
• Skilled with hand and power tools.
• Comfort with math involving fractions and precise tape-measure readings.
• Strong safety awareness and adherence to safety protocols.
• Basic computer proficiency.
• Ability to lift 50 lbs. or more and meet the physical demands of continuous lifting/bending, ladder work up to 20’, extended kneeling, and confident power-tool operation.
• Excellent people skills—listen, relate, and resolve customer issues calmly and professionally.
• Clear communicator who collaborates effectively in all conditions and at a fast pace.
• Resourceful troubleshooter with persuasive abilities when needed.
• Detail-oriented, quality-driven, reliable, and self-motivated.

Schedule and field conditions

• Full-time within Vortex business hours of 7:00 AM–5:30 PM, Monday–Friday, plus some overtime and on-call as needed.
• Ongoing training opportunities as you grow with Vortex.
• Fast-paced, results-driven environment.
• Eligible to drive a company vehicle and hold a valid driver’s license.
• Must pass Drug test, Background check and Motor Vehicle check

Why you’ll love working here

• Industry-leading training in our state-of-the-art center covering commercial and retail openings, hardware, storefront glazing, and automatic doors.
• Clear advancement pathway with multiple levels to accelerate your career.
• Continuing education on manual doors and dock equipment for industrial openings, with options for industry certifications.
• Training on hollow metal doors, frames, and hardware.
• Strong safety culture and a positive, supportive team environment.
• Recognition programs and rewards for great work.
• Competitive pay, health benefits, 401(k) match, 8 paid holidays, and Vacation/Sick program.
• Company-provided uniform, tools, and annual boot allowance.
• Company vehicle for customer service visits.