Bilingual Telehealth Clinical Assistant

Bilingual Telehealth Clinical Assistant

Planned Parenthood Association of Utah (PPAU) is a non-profit family planning agency and a leader in sexual and reproductive healthcare, advocacy, and education in the state of Utah. We provide high-quality, affordable sexual and reproductive health care for Utahns/people in six health centers across the state. At PPAU, care is much more than the health, education, and advocacy services we provide; it's the way we approach our world with compassion and a constant desire to improve. We care with kindness, respect, and are passionate about helping adults and teens of all genders, sexual orientations, races, religions, ethnicities, abilities, and cultural backgrounds lead healthy lives.

Our West Valley Clinic is hiring a full-time (40 hours/wk) Bilingual Telehealth Clinical Assistant, eligible for full benefits.

The Telehealth Clinical Assistant works directly with the Telehealth Clinician Manager to provide direct-to-consumer telehealth services to patients throughout Utah. The Telehealth Clinical Assistant performs a variety of clinical, patient care, and administrative functions, including facilitating consents, scheduling appointments, and assisting with remote patient care workflows.

We are committed to fostering a workplace that reflects and serves our communities. We encourage individuals from a wide range of backgrounds and experiences to apply.

Job Duties:

• Conduct patient intake, verify consent forms, and schedule virtual telehealth appointments.
• Provide clear, non-directive education on all birth control methods, pregnancy options, and medication/surgical abortion care.
• Manage electronic medical records, update patient charts, and log lab results accurately.
• Support clinicians in maintaining smooth, efficient virtual patient visit workflows.
• Assist patients with remote payment collection and answer billing, scheduling, or care inquiries.
• Ensure strict adherence to HIPAA guidelines, state reporting laws, and PPAU medical standards.

What We're Looking For:

• High school diploma or equivalent.
• 1+ years of experience in a medical setting or extensive customer service experience; OR 2 years of experience combined with post-high school education/certification in a medical, health, gender studies, social work, family planning, or related field.
• Yearly influenza vaccination required.
• Bilingual English/Spanish ability is required.

$20.43 - $20.43 an hour. We deeply care about our employees and are proud of our commitment and investment in our team. We prioritize wages and benefits and always keep the employee experience in mind as we work to create a quality work-life balance for everyone. The salary for this position is $20.43 an hour. Additionally at PPAU, we recognize the importance of language skills in serving our community. Upon passing our Spanish proficiency exam, your hourly pay will increase by $1.00 to reflect this essential contribution. Here is a snapshot of the benefits we provide:

• Affordable medical and dental benefits, including family coverage and employer premium sharing.
• Voluntary Vision, Pet Insurance, Accident & Identity Protection benefits.
• Company paid $150k basic life insurance.
• Company paid short-term and long-term disability coverage.
• 403(b) and Roth plan with 4% employer match.
• Generous PTO - 13 paid holidays, including a float holiday and a birthday holiday.
• Free subscription to CALM App.
• 8 weeks 100% paid parental leave after one year of service.
• Unlimited access to the EAP (Employee Assistants Plan).
• A caring and empowering workplace culture!
• Option to purchase critical illness insurance and additional life insurance including spouse and child.

As a mission-driven agency, PPAU is deeply invested in a people-first culture. We believe that exceptional care requires a team as multifaceted as the communities we serve. We welcome every individual who shares our commitment to reproductive freedom and high-quality healthcare.

Your unique path and the perspectives shaped by your lived experiences are what we value most. If you are passionate about doing good and thrive in a collaborative environment, we encourage you to applyregardless of where your professional journey began. We look forward to hearing your story and seeing how your background can help us provide compassionate care to all.

In addition to competitive wages and a comprehensive benefit package, being part of the PPAU team means providing all Utahns with the opportunity to move through their sexual and reproductive lives as safely, confidently, and healthily as possible.

Planned Parenthood Association of Utah is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Our Commitment to Inclusion, Equity, and Access: PPAU believes sexual health is essential to every person's overall health and well-being. We are taking focused steps to make progress as an organization that better reflects our patients and embodies cultural humility. We are wholeheartedly committed to this work.

Planned Parenthood Association of Utah