Director, Dental Operations

Job Description

Job Description

At PanCare of Florida, our mission is to bring quality healthcare to underserved communities. We believe that compassionate, dedicated healthcare professionals are essential to fulfilling this promise.

Are you a dedicated and detail-oriented Director of Dental Operations looking to make a meaningful impact on patient care? PanCare of Florida is seeking a skilled and compassionate Director of Dental Operations to join our team. In this role, you will be at the forefront of ensuring the safe and effective use of medications, working closely with healthcare professionals and patients to optimize treatment outcomes. If you have a passion for patient safety, a keen eye for detail, and thrive in a fast-paced environment, we invite you to apply and become a vital part of our mission to provide exceptional healthcare services.

The Director of Dental Operations provides strategic and operational leadership for all dental services and clinic operations. This position is responsible for overseeing day-to-day operations, optimizing patient access and service delivery, ensuring regulatory compliance, managing financial performance, and supporting quality improvement initiatives. The Director collaborates closely with dental providers, administrative departments, and organizational leadership to advance operational excellence, improve patient outcomes, enhance the patient experience, and support the achievement of organizational goals. This position leads operational teams, drives process improvement efforts, and promotes a culture of accountability, collaboration, and continuous improvement.

Responsibilities:

• Provide operational leadership and oversight for all dental clinic operations to support efficient service delivery, patient access, and organizational goals.

• Develop, implement, and monitor operational strategies, policies, and workflows to improve efficiency, productivity, and patient experience.

• Collaborate with dental providers and clinical leadership to support the delivery of high-quality patient care and achievement of organizational quality goals.

• Develop and manage departmental budgets, monitor financial performance, and ensure responsible stewardship of organizational resources.

• Monitor provider productivity, staffing utilization, scheduling effectiveness, treatment plan completion, and operational performance to maximize efficiency and patient access.

• Recruit, lead, develop, and evaluate operational staff, fostering a culture of accountability, engagement, and continuous improvement.

• Ensure compliance with applicable federal and state regulations, accreditation standards, organizational policies, HIPAA requirements, OSHA requirements, and quality initiatives.

• Support risk management, patient safety, infection prevention, and emergency preparedness activities within assigned operations.

• Monitor patient satisfaction, patient access, treatment acceptance, and patient retention metrics and implement strategies to improve service delivery and patient experience.

• Establish, monitor, and report key performance indicators (KPIs), operational metrics, quality measures, and departmental performance outcomes.

• Oversee dental insurance processes, revenue cycle activities, and operational workflows that support timely patient care and financial performance.

• Identify process improvement opportunities and lead initiatives designed to improve operational effectiveness, patient outcomes, and organizational performance.

• Collaborate with Finance, Human Resources, Information Technology, Revenue Cycle, Quality, and other departments to support operational goals and organizational initiatives.

• Participate in strategic planning, service expansion, program development, and organizational growth initiatives.

• Develop and maintain relationships with referral partners, community organizations, vendors, and external stakeholders as appropriate.

• Perform other duties as assigned to support business operations.

Required Skills and Abilities: 

• Strong leadership and team development skills with the ability to build, coach, and retain high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement.

• Comprehensive knowledge of dental practice operations, including patient access, scheduling, staffing, treatment planning workflows, dental insurance processes, revenue cycle operations, and operational best practices.

• Strong financial management skills, including budgeting, resource allocation, productivity management, financial analysis, and operational performance improvement.

• Knowledge of applicable federal and state healthcare regulations, dental industry standards, HIPAA requirements, OSHA requirements, and quality improvement principles.

• Excellent verbal, written, and interpersonal communication skills with the ability to effectively engage employees, providers, leadership, patients, community partners, and external stakeholders.

• Demonstrated ability to analyze operational data, performance metrics, and key performance indicators (KPIs) to identify trends, support decision-making, and drive organizational performance.

• Strong strategic planning, problem-solving, and decision-making skills with the ability to develop and implement effective operational solutions.

• Ability to lead organizational change, manage competing priorities, and adapt to evolving operational and regulatory requirements.

• Proficiency in dental practice management software, electronic health record (EHR) systems, Microsoft Office applications, and data reporting tools.

• Ability to establish and maintain effective working relationships across departments to support organizational goals and service excellence.

• Commitment to patient-centered service, operational excellence, and continuous quality improvement.

Education/Experience:  

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field required; Master's degree preferred.

• Minimum of five (5) years of progressively responsible healthcare operations experience, including at least three (3) years in a leadership role.

• Experience managing multi-site healthcare operations, operational performance, staffing, budgets, and process improvement initiatives preferred.

• Experience working in a community health center, ambulatory care, multi-specialty practice, or similar healthcare environment preferred.

PanCare provides a comprehensive benefits package to include medical, dental and vision insurance. In addition, to health coverage, we offer 14 paid holidays and 3 weeks of paid vacation per year.  Employees are also eligible to participate in our 403(b) plan with a 6% employer match and 3% base employer contribution. 

Join PanCare of Florida and be part of a dedicated team that is committed to delivering high-quality healthcare to our communities. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients. If you're ready to take the next step in your career and contribute to our mission, we encourage you to apply today. Together, we can continue to improve patient outcomes and build healthier communities. 

PanCare of Florida is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion are key to our success, and we welcome applications from individuals of all backgrounds and experiences.