HVAC Service Manager

At PowerTech, we don't just maintain systems: we power progress. As a trusted provider of commercial, industrial, and residential maintenance, electrical, and generator services, we deliver reliable solutions that keep our customers up and running when it matters most. We're more than just a team. PowerTech is a power house of innovation and reliability, driven by a mission to provide top-tier support to those who depend on uninterrupted power.

We're a fast-growing company founded by entrepreneurs who value grit, innovation, and growth and built on the belief that people matter: our clients, our community, and most importantly, our team. At PowerTech, your skills are recognized, your ideas are heard, and your work makes a real impact. Join us and help drive the future of power solutions.

What We Offer:

• Comprehensive medical, dental & vision coverage available.
• Generous paid time off to recharge and relax.
• Six paid holidays for work-life balance.
• 401(k) with 4% company match to invest in your future.
• A thriving company that values integrity, hard work, and pride in a job well done.
• Career growth through hands-on training, professional development, and advancement opportunities.
• A collaborative and supportive environment where teamwork and continuous learning are encouraged.

Position Summary:

We are looking for an experienced HVAC professional to join our well established, and growing home/commercial services company in the Omaha metro and beyond. We're expanding into full service HVAC and seeking a leader to build and manage this new division from the ground up. Join a team that values quality work, customer satisfaction, and long-term growth.

Key Responsibilities:

• Lead and mentor a team of HVAC technicians and apprentices.
• Oversee job quoting, scheduling, dispatching, and completion to meet profitability and customer satisfaction goals.
• Conduct site visits, plan reviews, inspections, and quality assurance.
• Accountability for department performance and progress towards goals.
• Handle budgeting, vendor relations, and inventory for the HVAC division.
• Provide excellent customer service and resolve issues promptly
• Take the lead on complex HVAC service and installation issues, and step in on jobs that need a higher level of technical skill.
• Help technicians troubleshoot on site or remotely so jobs are resolved correctly the first time.
• Keep job statuses and dispositions in the company system accurate and up to date, from dispatch through completion.
• Oversee HVAC dispatch so technicians are assigned to the right jobs, schedules run smoothly, and customer needs are met on time.
• Prepare detailed findings reports, including photos, when issues are identified, and present recommended solutions and associated costs to customers.
• Understand when to issue "Lock Out/Tag Out" tags and complete all required follow-up procedures.
• Maintain accurate pricing, documentation, and job records, including service details, equipment information, materials used, warranty processing, and required administrative paperwork.
• Coordinate with managers and other departments to ensure efficient scheduling, follow-up appointments, warranty processing, and successful completion of job objectives.
• Facilitate ordering and preparation of materials and parts required for service and installation appointments.
• Record all materials used for accurate job costing, inventory tracking, and replenishment.
• Transport and maintain accountability for assigned tools, materials, and equipment.
• Protect customers' property while working and leave work areas cleaner than when work began.
• Inform leadership if HVAC systems are not fully operational before leaving a job site.
• Manage performance in alignment with company scorecard metrics and expectations.
• Report all safety concerns, incidents, or hazards to leadership promptly.
• Technology Utilization - Use platforms like ServiceTitan and CorrigoPro to manage service requests, track maintenance activity, and optimize workflows.

Job Requirements:

• EPA and Master level licenses and willingness to assign.
• Journeyman Certified
• Clean professional and licensing record.
• Excellent leadership, communication, and problem-solving skills.
• Ability to pass background check and drug screening.
• Minimum 5 years of HVAC experience.
• Proficiency with technology platforms such as ServiceTitan and CorrigoPro.
• Availability to work Monday-Friday, with flexibility for occasional emergency response.
• Willingness to travel up to 50% during working hours.
• High school diploma or GED.
• Valid driver's license and ability to pass motor vehicle record (MVR) screening.
• Preferred Qualification
  • Experience managing HVAC service/installation teams.
  • Familiarity with business operations (P&L, budgeting, sales).
  • NATE certification or other advanced credentials.
  • Willingness to help train and develop junior techs.
  • minimum 5 years of HVAC experience.

Physical Requirements:

• Able to lift up to 100 lbs occasionally and 60 lbs regularly
• Comfortable working at heights up to 60 feet, including climbing ladders, scaffolds, and aerial lifts
• Regularly performs tasks involving squatting, kneeling, crawling, pushing, pulling, and reaching overhead
• Capable of moving and setting up ladders and materials without assistance
• Ability to identify problems or potential issues in systems and respond appropriately under supervision
• Ability to work in varying environmental conditions, including exposure to heat, cold, and electrical hazards with appropriate PPE

What We Value

• Delivering stable, reliable, and high-quality work in every task.
• Responding positively to feedback, instructions, and constructive input.
• Asking thoughtful questions and seeking clarity to overcome challenges.
• Communicating proactively with leaders and peers about key updates or obstacles.
• Using time efficiently and taking initiative when workload allows.
• Offering help to colleagues and contributing to a team-first culture.
• Working with minimal supervision while demonstrating self-motivation and accountability.
• Maintaining dependable attendance, punctuality, and a strong on-site presence when needed.
• Approaching communication with respect, empathy, and professionalism.
• Fostering collaboration, trust, and a positive workplace environment.
• Embracing continuous learning and professional growth.
• Demonstrating sound judgment and problem-solving skills under pressure.
• Adapting quickly to shifting priorities or changing environments.
• Taking ownership of actions, outcomes, and contributions to company goals.
• Showcasing resilience, follow-through, and a solutions-oriented mindset.

PowerTech is committed to providing equal employment opportunities in an inclusive and respectful workplace. We make all employment decisions based on qualifications, merit, and business needs without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, marital or family status, age, veteran status, disability, genetic information, political affiliation, or any other characteristic protected by applicable laws. PowerTech is proud to foster a work environment that values diversity and prohibits discrimination or harassment of any kind.