Warehouse

Warehouse Staff

Warehouse staff will be assigned to a work group. This will be their primary workload, but they will be used as deemed necessary by the manager as the workload, finish time or outstanding projects warrant. All paperwork is to be organized and relayed to the manager in a timely fashion. All shipped packages are to be organized, professionally and well-documented for the benefit of the receiver and for the reputation of the dealership. All staff is to communicate safety hazards immediately to their manager. When discrepancies in stock are identified, warehouse staff is expected to immediately take note of it and pass it to their manager. Toward the end of the shift all Warehouse Staff is responsible for cleaning, making sure all of the day's orders are correctly inventoried, all trash is taken to the dumpster, metal recycling, cardboard recycling and the bullpen and loading dock areas are clean and free of trash and parts.

Customer Order Puller

This staff is to pick parts for delivery orders, will call orders and appropriate front counter orders. The minimum acceptable quantity pulled per day is 100. This staff is expected to communicate with the Warehouse Manager when the number of orders pending picking exceeds 30 minutes of work. This staff is to write their initials by each part they pull on the pick ticket. This staff is to write the time they finished pulling an order on the pick ticket. This staff is to bring to the Warehouse Manager's attention any parts that cannot be located.

Stockers

This staff is to promptly and properly put into stock inventory received. Some of the guidelines to do this properly are as follows:

• Face boxes
• Remove bulk parts (screws, fittings, etc.) from packaging
• Identify and fix parts that are nearby and stocked wrong
• Communicating with warehouse manager when a problem is identified
• Tape any open boxes shut

This staff is to identify parts for specific customers that were shipped "Stock", record receipt of these parts and immediately give them to the Shipping and Receiving for processing. This staff is to identify parts that in short supply and are also located at other warehouse. They are to notify the Warehouse Manager of these parts. Staff is to restock Will Call parts and miscellaneous parts in the warehouse.

Shipping and Receiving

This staff is to receive and process incoming overnight and priority freight. This staff is to immediately notify the selling salesperson and the Warehouse Manager of incoming external sales orders from courier via email. This staff is to immediately notify the selling salesperson, the Service Manager and the Warehouse Manager of incoming shop sales orders from courier via email. This staff is to charge freight as necessary when salespeople have failed to bill it and also bring this to the Warehouse Manager's attention. Staff is to change bin locations on Special Order Parts from "TEST" to 8101 or 8102, as reflects the correct bin location, for both emergency and stock orders.

• This staff is to notify the Warehouse Manager at the end of each day of orders that are not claimed by a salesperson.
• This staff is to prepare PAR's and present the list to the Warehouse Manager for approval at least once per week.
• This staff is to file for and ship all approved PARs back to the vendors.
• This staff is to ensure all orders are signed for in a log by the person who received the parts.
• This staff is to check all outgoing orders for accuracy and note that fact in a log. The log will contain shipping information and a reference to the contents.
• This staff is to complete RGAs.
• This staff is to store RGAs.
• This staff is to give the Warehouse Manager a copy of all RGAs.

Satellite Warehouse

This staff is to promptly and properly put into stock inventory received. Some of the guidelines to do this properly are as follows:

• Face boxes
• Remove bulk parts (screws, fittings, etc.) from packaging.
• Identify and fix parts that are nearby and stocked wrong.
• Communicating with warehouse manager when a problem is identified.
• Tape any open boxes shut.
• Staff is to retrieve daily transfer of parts required to restock main warehouse.
• Staff is to pull orders for bulk parts stocked at Warehouse 2.
• This staff is to notify the Warehouse Manager when stock arrives each day.
• This staff is to receive, sort, count and record dirty cores.
• This staff is to prepare a packing list of the boxed contents in preparation for shipping of dirty cores.
• This staff is to receive, sort, count and record warranty parts.
• This staff is to prepare a packing list of the boxed contents in preparation for shipping of warranty parts.
• This staff is to communicate with Warehouse Manager and with Warranty Department about parts to 1) ship 2) store and 3) scrap.
• Regarding Freightliner Warranty: This staff is to identify, pull, package and ship the day after the paperwork is received. Typically, paperwork is received by Monday; the cutoff for completion is Tuesday.
• Regarding Detroit Diesel: This staff is to identify, pull, package and ship the day after the paperwork is received. Typically, paperwork is received on Wednesday.
• Regarding Caterpillar: This staff is to identify, pull, package and ship the day after the paperwork is received. There is no one day that this paperwork is received, so it will be done by Thursday.
• Regarding Cummins: This staff is to identify, pull, package and ship on Thursday. Cummins allows for immediate warranty parts returns.
• This staff is to change the bin location for items located at the secondary warehouse if it is moved.
• This staff is to promptly check in against an invoice or RGA any returns on the customer's behalf.

Employee Expectations: ALL Parts Department Employees

Act in accordance with the policies and procedures established by Parts Department Manager and in the current Employee Handbook. Behave professionally. Work at least 40 hours per week and the ability to work weekends. Ensure that the Parts Department is clean and professional. All staff is expected to keep an eye out for the company's high-profile customers and go above and beyond what is normally expected. Stay up to date with training requirements, including Freightliner LLC, Sprinter, Detroit Diesel, KPA. Treat the tools they have been provided with care i.e. computer, telephone, etc. Keeping their workplace tidy and organized. Operate company equipment in accord with all safety requirements and manufacturer specification, safely and courteously and vehicle laws. Promptly report all suspicious or illicit behavior e.g. theft, potential altercations, customers misusing vending machines. Wear company issued uniform at all times, as appropriate. Perform miscellaneous work-related tasks as directed by their manager. In the event of separation of employment, an employee must work a complete month in order to receive any bonus that may have been awarded.

Requirements

• Stand and walk for up to 4 continuous hours per day
• Remain in a stationary, seated position for up to 4 continuous hours per day
• Traverse the department and/or dealership for up to 6 continuous hours per day
• Lift up to 50 lbs
• Frequently reach, bend, push and pull
• Ascend and descend stairs and move items up to 25 lbs
• Ascend and descend a ladder and move up to 10 lbs
• Move items up to 50 lbs
• Communicate and exchange accurate information
• Inspect and recognize
• Operate a computer